Our esteemed client in Public Healthcare sector is seeking a passionate and experienced Case Management Officer to join their team. In this role, you will provide comprehensive, patient‑centred care for heart failure patients, working closely with a multidisciplinary team to optimize clinical outcomes, enhance patient quality of life, and ensure continuity of care across the healthcare continuum.
Key Responsibilities:
* Conduct thorough assessments of patients’ medical, psychological, social, and financial needs
* Develop, implement, and monitor individualized care plans in collaboration with doctors, nurses, and allied health professionals
* Track patient progress through clinic visits, telehealth monitoring, and regular follow-ups
* Educate patients and caregivers on heart failure self‑management and lifestyle modifications
* Conduct staff training and participate in outreach programs to promote heart failure awareness
* Facilitate Advanced Care Planning (ACP) sessions for eligible patients
* Coordinate appointments, vaccinations, screenings, and referrals to other clinics or community services
* Support research, quality improvement initiatives, and programme development
* Mentor, coach, and guide junior staff while fostering a collaborative team environment
Requirements:
* Bachelor’s Degree in Nursing or a relevant health/science discipline
* Registered Nurse with at least 4 years of clinical experience, including 2 years in a relevant specialty
* Strong critical thinking, problem‑solving, and organizational skills
* Excellent communication, interpersonal, and coaching abilities
* Self‑motivated and able to work independently as well as part of a multidisciplinary team
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