Contract Manager (Temporary)
Location: Derby, DE24 8AN
Salary: Competitive salary plus excellent benefits
Schedule: 2 month rolling Fixed Term Contract
Ready to impact a better future?
As a Contract Account Manager within our Rail Technical Services team, you'll manage customer accounts and digital service subscriptions that support the delivery of essential engineering services helping to keep rail networks running safely and reliably. Your work will ensure customers receive consistent, high-quality service and value, supporting colleagues, partners, and the communities who rely on efficient transport every day.
You'll act as a key point of contact for assigned contracts, building strong relationships across our organisation and with our customers, coordinating with internal teams to ensure services are delivered effectively, and maintaining strong oversight of contract performance and customer satisfaction..
You'll Be Entrusted To
What you'll do as a Temporary Contract Manager
Manage key customer accounts, acting as the primary point of contact for contractual and service-related matters.
Oversee digital subscriptions and ensure services are delivered in line with agreed contractual requirements.
Build and maintain strong customer relationships, supporting retention, satisfaction, and account growth.
Monitor contract performance, service levels, and reporting to ensure consistent, high-quality delivery.
Coordinate with internal technical and operational teams to ensure customer needs are met (without direct line management responsibility).
Maintain accurate account records, documentation, and commercial oversight of assigned contracts.
Does this sound like you?
You'll be a great fit for this role if you have:
Experience managing customer accounts, contracts, or subscriptions within a technical, engineering, or service-based environment.
Strong commercial awareness and confidence in dealing directly with clients and stakeholders.
Good understanding of digital services or subscription-based offerings.
Excellent communication and relationship-building skills.
Strong organisational skills with the ability to manage multiple accounts and priorities effectively.
A proactive, solution-focused approach and the ability to work independently in a fast-moving environment. Strong interpersonal and communication skills, with the confidence to engage effectively with stakeholders.
Vetting And Checks
As well as checking eligibility to work in the UK, you will also complete an Occupational Health Questionnaire to help us identify and provide any support you may need to undertake the role effectively.
Discover all you need to keep growing
We're one of the top 1% of international employers, so you can have confidence you'll be part of a highly supportive culture with leaders you can count on to help you achieve your goals. From mentoring and training to our focus on internal progression, we're proud to offer clear development opportunities – and the support and tools to help you seize them.
What We Offer
Holidays: 25 days plus bank holidays (and the option to buy up to five additional leave days each year)
Pension: Up to 6% contributory pension scheme
Training and development: Over 1,100 internal courses available, funding for qualifications and apprenticeships (including L3 Team Leader and L5 Operations Manager apprenticeships), mentoring opportunities, and a focus on internal progression
Health and wellbeing: Employee Assistance Programme, Bupa Anytime HealthLine, wellbeing app, 30% off at Serco‑managed leisure centres, and 24/7 access to a virtual GP service
Discounts: Discounts across around 1,000 retailers, from food and clothing to days out, entertainment and travel
Charity: Paid volunteering day, tax‑free charitable giving through Payroll Giving Scheme, donate your pennies from your monthly pay to the Serco People Fund Charity
Employee networks: Our networks support inclusion and connection by providing spaces for collaboration, learning, and belonging. They represent and empower all our colleagues including LGBTQIA+ employees, women, parents and carers, people with disabilities, veterans, and people from all cultural backgrounds.
Let's impact a better future, together. Apply today.
About Serco
At Serco, not only is the nature of the work we do important, everyone has an important role to play, from caring for vulnerable people to managing complex public services. We are a team of 50,000 people responsible for delivering essential public services around the world in areas including defence, transport, justice, immigration, healthcare and citizen services. We are innovators, committed to redesigning and improving public services for the benefit of everyone.
By joining Serco you will have unlimited access to our Global Employee Networks – SercoInspire (Gender), SercoEmbrace (Multicultural), SercoUnlimited (Disability) and (LGBT & Networks). Serco Employee Networks, led by colleagues who are passionate about diversity, inclusion and belonging.
Apply
Please click on the apply button to complete your application. Occasionally we receive a large volume of applications for our roles and when that happens we sometimes bring the closing date forward, so please apply promptly to avoid disappointment.
At Serco, we see people first and foremost for their performance and potential. We are committed to building a diverse and inclusive organisation that supports the needs of all. As such we will make reasonable adjustments at interview through to employment for our candidates and strongly encourage applications from a diverse candidate pool. We are open to discussions around flexibility and flexible working. We operate a hybrid work structure in many of our business areas. We are proudly Disability Confident Leader employers and holder of the Gold Inclusive Employer Standard. Disabled applicants who meet the minimum criteria for the job will be given the opportunity to demonstrate their abilities at an interview. For help with your application please contact
At Serco we support fair access to employment for those with unspent criminal convictions through the 'Ban the Box' pledge (some may be exempt due to the nature of the role and the security clearance required). Please contact our recruitment team directly on to discuss.