NEWVACANCY:WearerecruitingforaHeathrowbasedGSAcompanywhoarelookingforanoperationsclerktojointheirtematoworkonashiftbasis(daysonly) 2on/3off/2on3off/3on/2off Youllmanagebookings,handlecustomerenquiries,andensuresmoothcargoandflightoperationsfromstarttofinish. Dutiesoftherole: Managecustomerenquiriesviaphone,email,andwebportal Bookflightsaccuratelybasedontransittimeandcost Providepre-andpost-flightupdates,includingtrackinginformation Maintainandupdateinternalreservationsandbillingsystems Coordinatewithsales,accounts,andoperationalteams Ensuretimelyhandlingofbookings,confirmations,anddocumentation ProcessfreightdocumentationinlinewithairlineproceduresandSLAs Monitorcargomovements,transhipments,andhandlingprocesses Liaisewithairportauthorities,stationmanagers,andgroundhandlers Resolveoperationalissuesandminimisecargohandlingdisruptions Supportkeyclientaccountswithregularandprioritybookings Experienceneeded: Previousexperienceinaviation,logistics,orcustomerservice Strongorganisationalskillsandattentiontodetail Abilitytomultitaskandworkunderpressureinafast-pacedenvironment Excellentcommunicationskills(writtenandverbal) Confidentdecision-makingandproblem-solvingability Experiencewithcargohandlingprocedures(e.g.DGR,specialcargo)isdesirable Proactiveapproachwiththeabilitytoanticipateandresolveissues