This is an exciting opportunity to join a well-established organisation where you'll play a key role in supporting clients and internal teams as a Customer Service Administrator. You'll enjoy a varied role with real responsibility, working in a collaborative environment that values accuracy, professionalism, and customer care.
Key Vacancy Information
Permanent
Chesterfield S44 Location
Salary guide £28,000 + annual bonus
Full time 39 hours a week
Monday - Friday
Free parking
Modern offices
100% office-based, not hybrid
Desirable experience - manufacturing sector based customer service admin knowledge and experience.
The RoleAs a Customer Service Representative, you'll be the main point of contact for a designated geographical territory, ensuring every interaction-from enquiry through to delivery and invoicing-is handled with precision and care. This is a customer-facing administrative role that supports both internal teams and external clients, offering a dynamic opportunity to manage relationships and contribute to smooth supply chain operations.
Key Responsibilities:
Process customer orders efficiently, verifying details and keeping clients informed throughout.
Arrange product deliveries via post, courier, sea, or airfreight within budget and deadlines.
Prepare documentation for invoicing and pre-shipment inspections, export admin
Maintain and update the customer database.
Handle customer complaints professionally and propose solutions within guidelines.
Perform routine administrative tasks to support the Customer Service team.You will need ;
Strong communication and numeracy skills.
Computer literacy and ability to absorb technical information.
Previous commercial administration experience, ideally in a manufacturing business.
Customer-focused mindset.
Ability to work collaboratively within a team.
Attention to detail and strong organisational skills.
What you need to do now
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