Circa £23-28k Salary (dependant on experience)
Full Time
Permanent Contract
Location: in our Portree OR Stornoway office
Monday to Friday 9 to 5
Introduction to NFU Mutual
NFU Mutual offers a wide range of products and services, including general insurance, life, pensions and investments and has been providing quality insurance for its customers, for over 110 years. We carefully balance delivering excellent service to our customers whilst ensuring the business is run effectively. As a mutual, supporting our customers and paying their claims comes first. We are a top ten UK insurance company and the UK’s largest rural insurer, with an agency network of over 250 local offices.
About the Agency:
As a local agency of NFU Mutual we deliver a first-class service, and sell their product range across our region, to customers old and new, who are at the core of everything we do. We are a business where honesty, integrity, and trust are at the heart of our values. We champion the personal approach to customer service that NFU Mutual are famous for.
An exciting opportunity has now arisen within the Lochalsh, Skye & Outer Hebrides Agency.
About the role:
As a Customer Services Adviser within our small team, you’ll play a key role in the success of an expanding local business, ensuring the office runs like clockwork and our customers are always happy. Providing exceptional administrative support, you’ll handle enquiries, paperwork, sales tasks and potentially some bookkeeping admin, with a ‘can-do’ proactive enthusiasm. The chances are, you’ll have already worked in a similar role, so will be no stranger to applying an excellent telephone manner and a flexible, people-orientated approach to everything you do. Above all though, you’ll relish the challenge of being part of a truly customer-focused, ambitious team. In return, you can expect full training in a friendly and supportive environment. For those showing Quality strengths and desire to progress, there will also be career progression opportunities within the role.
About you:
We are looking for a committed, self motivated professional, preferably with a background in Sales/Customer service. A financial services background is not required but would be a great feature.
Ideally, you should be someone who enjoys working as part of a small team and giving an excellent customer experience.
You should be someone who takes on new knowledge and feedback quickly, and enjoys applying knowledge in your role.
Our commitment to you:
Full on the job in-office training will be given.
Benefits:
Salary dependant on experience, fixed working week, 21 days holiday which increases dependant on length of Employment. All Bank holidays are also given, along with membership of Skye Gym.
Please apply in writing with CV and covering letter to: jake_j_sayles@nfumutual.co.uk 07966882539
Your data will only be shared within our business, for recruitment purposes only.
Closing date for all applications: 21.06.2025.
Please note you will be employed by an Agent of NFU Mutual and not NFU Mutual directly.
Whatever your role, as a key member of your agency team, you’ll enjoy the chance to develop your insurance industry knowledge and skills and build a rewarding career. For most roles you won’t necessarily need an insurance background. It’s more about your personal qualities – your ability to learn quickly, develop strong working relationships with a range of different people and give customers excellent service, with trusted advice and products.
Bring these qualities and you’ll be supported with a full range of training and development opportunities so you can build the career you want. These include the chance to gain an apprenticeship, as well as support to study for professional qualifications and full training in all aspects of the insurance industry.
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