Support Medical Secretary
To contribute to the provision of health care to the people of the Merthyr, Cynon and Rhymney, Rhondda Cynon Taff and Bridgend valleys by providing confidential and comprehensive secretarial service to the consultant and associated team within the consultant's speciality.
The closing date is 21 April 2026.
Welsh Skills Desirable: This post is advertised as Welsh Desirable. This doesn't mean essential; whilst the candidate doesn't need to have skills in Welsh, we'll consider it an advantage when short‑list‑ing and selecting candidates. This isn't 'fluency', just Speaking & Listening skills at Level 3 (equivalent to CEFR B2) or above. Level 3 means basic conversations with patients about their everyday health.
Main duties of the job
Communicate with Clinicians, patients, nurses, managers, administrative staff, relatives, GPs, Pharmaceutical Representatives and other Health Boards. Good interpersonal skills at all levels, which may involve complex or sensitive information.
Play a supportive role within the running of the ENT medical team. With experience, anticipate problems on any urgent issues recognise within the ENT Department and take necessary action to solve these problems using their own initiative.
Receive, open and post all departmental mail. Carry out any necessary tasks generated by such mail, e.g. draw to the attention of Consultant, telephone the writer, etc send any faxes, adhering at all times to both the Data Protection Act and Health Board policies in accordance with confidentiality.
Deal sensitively with patients/relatives/members of the public presenting in the department or on the telephone with a query or complaint. You should have the ability to defuse informal complaints and know the procedure of forwarding the complainant in the right direction. Depending on the enquiry, reassure patients, seek advice and always record the time, date and nature of the call.
Liaise effectively with other internal departments e.g. Wards, Medical Records and Radiology. Where necessary deal with enquiries arising from clinics.
Person specification
Qualifications and/or Knowledge
* Understanding of Office Software packages
* Knowledge of Health Board's WPAS system and tracker/Radis
* Knowledge of medical terminology
Experience
* Previous experience as an assistant medical secretary or similar role.
* Experience of working in a hospital environment.
Aptitude and Abilities
* Good interpersonal and communication skills
* Accurate typing and the ability to use an audio type back system
* Welsh Language Skills (Level 3 and above/B1) are Desirable for this Role.
Values
* Adaptable and flexible to the needs of the service
Benefits
CTM employees enjoy benefits including a leading pension, generous leave, flexible work, career growth, and access to ongoing learning and development.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
#J-18808-Ljbffr