About Us:
When you join BOXT, you join more than a trailblazing installation company. You become part of a rapidly growing team of experts. A proud partner with EDF Energy, Worcester Bosch, B&Q, Tesla, and Rangers Football Club – among others. Backed by Brookfield and a part of the HomeServe group. And part of a team that works together to empower our customers' homes and lives.
BOXT Offers:
* A great team culture – You will work across departments to make incredible things happen. Then, celebrate regularly with team socials and annual parties
* A market-leading tech platform – Our team of developers is constantly improving our award-winning platform to support customers and engineers
* Employee progression – We're passionate about our products and enjoy helping others. We also encourage extra training to support career progression
* Customer champions – Our unique online journey empowers our customers. And through our award-winning app, we provide ongoing five-star support throughout the lifetime of our products
* Award-winning products – We work with leading manufacturers to install high-quality products, with many being Which? and Quietmark approved
* Global investors – We're proud to be backed by Brookfield and part of the HomeServe Group
Job Purpose:
To support the efficient and accurate processing of returned goods by managing documentation, coordinating collections, updating systems, and communicating with internal teams and external stakeholders. The Returns Administrator plays a key role in ensuring returns are handled in line with company policy, warranty terms, and operational targets.
What You'll Do:
Health, Safety & Compliance
* Ensure all return records are audit-ready and filed correctly
* Support internal and external audits by providing documentation and system reports
* Follow procedures for safe handling and disposal of damaged or hazardous items
Returns Processing & Documentation
* Accurately log return requests and ensure all required documentation is completed (e.g. inspection reports, return authorisations, claim forms)
* Categorise returned items correctly (e.g. restockable, repairable, faulty, scrap) based on inspection outcomes and guidance from the Returns Controller
* Maintain up-to-date records of all returns and ensure traceability of stock movements
System Updates & Inventory Coordination
* Update the warehouse management system to reflect return status and stock adjustments
* Flag discrepancies between physical stock and system records to the Returns Controller
* Liaise with warehouse teams to ensure returned items are moved and stored appropriately
Customer & Engineer Communication
* Contact customers and field engineers to arrange collections of returned goods
* Confirm collection details and ensure clear communication to avoid delays or missed pickups
* Handle basic queries and escalate complex issues to the Returns Controller
Supplier & Warranty Support
* Assist in preparing documentation for supplier returns under warranty
* Track progress of warranty claims and ensure credits or replacements are logged
* Maintain supplier contact records and warranty terms database
Who You Are:
Essential:
* Experience in administration, logistics, or warehouse operations
* Strong attention to detail and accuracy in record-keeping
* Good communication skills and ability to work with internal and external stakeholders
* Basic understanding of inventory systems and stock control
* Organised and able to manage multiple tasks in a fast-paced environment
Desirable:
* Experience in returns handling or warranty processing
* Familiarity with products such as boilers, heat pumps, solar panels, or EV chargers
* Knowledge of warehouse management systems (WMS)
* Awareness of health and safety and waste handling procedures