Minor Works Scheduler - Nottingham - Risley Job Purpose To efficiently and profitably schedule and dispatch Minor Works Engineers on behalf of Mitie Fire and Security in order to complete Minor works and on occasion corrective and preventative maintenance visits in line with customer requirements and industry standards. Requires excellent customer service skills with excellent attention to detail and the ability to work well under pressure. The role requires a proactive approach and excellent personal interaction with all departments within the business supporting our Customer Charter. Key Responsibilities * Work closely with your manager and support the National Account Managers to meet customer expectations. * Attend ad hoc meetings with key clients over the phone to enhance both internal & external working relationships to ensure a clear understanding of how we work. * Completing the Regional Schedulers checklist on a daily basis maintaining an audit trail of this activity and reporting back to DRS/Scheduling Supervisor at the end of the day * Proactively monitor engineer's activity to ensure that you touch base with all your engineers' daily, ensuring early dispatch & attendance of first job & monitor throughout the day to ensure job completion. * Build and maintain good working relationships with your engineers, stores & RSM to ensure all FA calls are actioned accordingly * Add clear notes to Cash ...