About the role
This is a role for an Account Manager with proficiency and experience working in the Digital/Tech
sector awareness and/or experience of other communications including Insight,
and Content/Creative, Technology and/or Marketing Services, would be
advantageous. Demonstrable agency experience with digital is a must.
About CDS
CDS is an agency that enables strategic change in organisations. We help clients create, develop and deliver better services to meet the evolving needs of customers, employees and citizens.
Our experts specialise in technical enablement, operational transformation, experience transformation and business process outsourcing. We improve outcomes by resolving complex insight, digital, data, technology and print challenges.
Consequently, many of the largest, most complex organisations trust CDS to provide solutions that improve health, wealth and safety in the UK. For example:
* Digitally transforming the ability to report crime online for UK police forces.
* Building a new digital platform for the regulator Social Work England.
* Providing behavioural analysis and insight to drive EE's evolving digital and customer service offering and delivering marketing and operational print management services to the Ministry of Defence
Together with our parent company, Bailie Group, CDS is positioned as a leader in enabling change. We are a multi-award-winning agency recognised by the industries we serve and our peers for our innovations and contributions that truly make a positive difference.
Responsibilities
* Manage a portfolio of client accounts, serving as their main point of contact
* Develop a deep understanding of our clients aims and ambitions, issues and challenges
* Develop and maintain strong, long-term client relationships built on trust and results
* Working collaboratively with the wider CDS operational teams to ensure customer satisfaction related to service delivery/support services across CDS clients.
* To develop 'higher and wider' client relationships across your nominated accounts.
* Flexibility and innovation to respond to customer needs, often travelling to customer sites to work with them to develop and agree solutions.
Requirements
* Essential
* 3+ years of account management experience, preferably in a digital agency environment
* Strong understanding of digital, data and technology solutions and delivery approach
* Excellent communication and presentation skills
* Proven track record of client retention and account growth
* Experience managing multiple accounts simultaneously
* Ability to work collaboratively in a fast-paced, creative environment
* Desirable
* Experience in highly regulated or compliance driven environments.
* Familiarity with government frameworks (e.g. G-Cloud, DOS) and associated commercial models / restrictions / opportunities.
* Experience leading technology enabled transformation programmes.
* Proven experience of working with / leveraging technology partners (and their teams) to enhance delivery outcomes. Ability to foster strong relationships with key technology partners, ensuring CDS Tech is positioned as a leader in delivering brilliantly where these technology solutions are prevalent.
Hybrid & Homeworking
To ensure the health, safety & wellbeing of our employees we have minimum standards for homeworking environments which must be maintained. Further details available on request.
Vetting
Due to the nature of this role and the business, you will need to either currently hold UK Government clearance to a minimum of SC level or be able to undergo and maintain this level of clearance.
In return
* Attractive base salary
* 25 days holiday + public holidays
* Company pension and life assurance scheme
* Medicash health plan online GP access, support services & discounted gym membership
* Complimentary fruit, coffee, tea, and Friday drinks at the office
* Wellbeing events/services in Leeds office
* Cycle to work scheme
* Season pass loan for rail & bus travel
* A business focused on professional development and personal growth opportunities
* Smart, engaged co-workers and a culture of inclusion, innovation, and opportunity
Recruitment Agency Disclaimer:
Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) operates with Preferred Suppliers list for recruitment agencies which are reviewed periodically. When we choose to work with a preferred supplier, this supplier will be invited to support us in sourcing candidates for specific roles (submitted via a secure online portal).
Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) only pay agency fees where an authorised member of the HR/Recruitment team has provided prior instructions to the recruitment agency to work on our behalf with reference to a particular role. We do not accept unsolicited speculative CVs from recruitment agencies. Receipt of unsolicited CVs via email or any other online platforms does not imply an introduction to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop); therefore, no ownership of such candidates will be given. In the event that recruitment agencies submit unsolicited speculative CVs, we retain the right to contact, pursue and hire these candidates directly and consider them for current/future vacancies without any financial obligation to the recruitment agency in question. This will also apply to any CVs sent directly to line managers. Should you wish to be considered as a preferred supplier in the future or feel you have a niche skill set you can help with, then please send some company information to
Naturally, we receive a high level of interest from recruitment agencies, and as such, we will only contact you should we wish to discuss this further, please reframe from sending multiple emails. Submission of any unsolicited speculative CVs to Bailie Group (including all operational companies under our parent company CDS, CDS Defence & Security, Newspress & Loop) will be deemed evidence of full and unlimited acceptance of this statement.
Our inclusive culture
CDS positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. We foster an inclusive culture that enables everyone to achieve their full potential and enjoy a fulfilling career with us.