Overview
Project Manager : Customer Experience : GBP 35/hr (Inside IR35) : Warwickshire and Hybrid : 6 Months (potential to extend)
Responsibilities
* Drive the successful delivery of the Customer Experience (CEX) Unity programme by managing timelines, dependencies, risks, stakeholder alignment, and programme governance meetings across multiple CEX workstreams.
* Support the end-to-end delivery plan for CEX Unity, ensuring milestones are met across system integration, org design, process mapping, change management and comms activities.
* Working closely with the Programme Manager, support with the coordination of activities across Business Analysts, Change Analysts, Organisation Design, People Partners and CEX project leads.
* Facilitate cross-functional collaboration across CEX teams and with Regional/Market and other Commercial/Enterprise teams as required.
* Track and manage risks, issues, and dependencies, escalating where needed.
* Support the establishment and running of programme governance meetings.
* Support the creation and maintenance of project artefacts including project charters, project plans, RAID logs, and delivery dashboards.
* Support planning and preparation for (phased) implementations, transitions and go-lives.
* Ensure alignment throughout CEX Unity.
Skills and Experience / Qualifications
* Proven experience in project management within transformation or system integration programmes.
* Strong delivery mindset with ability to manage ambiguity and shifting priorities.
* Excellent senior stakeholder management and communication skills.
* Familiarity with organisation design, change management, and CEX strategy.
* Proficiency in project tools (JIRA, Confluence).
* Workshop facilitation.
Desirable Attributes
* Calm under pressure, with a proactive and solution-oriented approach.
* Able to work independently and collaboratively across teams.
* Experience in automotive, digital, or customer experience domains is a plus.
Additional Information
* This role is on a contract basis and is Inside IR35.
* The services advertised by Premea Limited for this vacancy are those of an Employment Business.
* Premea is a specialist IT and Engineering recruitment consultancy representing clients in the UK and internationally within the Automotive, Motorsport and Aerospace sectors.
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