Overview
Join Our Team as a Vehicle Technical Advisor. As a Technical Advisor at The AA, you’ll play a crucial role in assisting customers and contact centre staff with your knowledge and experience. We value your growth and support you through specialised training, ongoing support, and tailored opportunities.
Shift & Salary
- Salary: £35,000 pa plus benefits
- Shifts: Between 0700 – 2000 Monday to Sunday
- Location: Oldbury, dynamic working with flexible office days
Responsibilities
- Provide essential technical support, advice, and repair fixes to customers over the telephone, ensuring genuine breakdowns are addressed.
- Communicate efficiently and effectively to resolve breakdowns and simplify information for customers.
- Record data accurately in relevant databases to support management insights and decision-making.
- Focus on target‑driven results while delivering excellent customer service.
Qualifications
- NVQ Level 2 or 3 in Light Vehicle maintenance and repair or equivalent, plus substantial industry experience.
- Strong problem‑solving skills and ability to provide technical solutions.
- Excellent communication skills, capable of translating complex technical information into simple terms.
- Flexible and willing to work outside normal hours and on a roster that includes weekends.
Benefits
- Diverse learning and development opportunities.
- 25 days annual leave, plus 8 bank holidays.
- Free AA breakdown membership from day one.
- Discounts on AA products including car and home insurance.
- Employee discount scheme (car salary sacrifice, healthcare, shopping, holidays).
- Work‑save pension scheme with up to 7% employer contribution.
- Company‑funded life assurance.
- Dedicated Employee Assistance Programme.
Equal Opportunity
We’re an equal‑opportunity employer and welcome applications from everyone. The AA values diversity and encourages people from diverse backgrounds to join us.
