Job Title: System Operations Analyst
Location: Warwick (training) → Wokingham (post-training)
Remuneration: From £54,090
Contract Details: Fixed Term Contract, 12 months, Full Time
Responsibilities:
Ensure 24/7 proactive system health monitoring across critical applications and infrastructure.
Provide Level 1-5 operational support to maintain performance and meet SLAs.
Collaborate with second- and third-line engineers, incident managers, and strategic suppliers.
Uphold security, regulatory, and operational standards.
Ensure the safe operation of essential national control-room systems.
About the Role:
Join a dynamic team safeguarding the health and stability of a major Critical National Infrastructure (CNI) system vital for operations. As a System Operations Analyst, you'll be the first point of escalation during any system failures. Your calm demeanor, strong judgment, and clear communication will be key in high-pressure situations. Extensive training will equip you to operate independently in a control-room environment, where accuracy and situational awareness are paramount.
Training & Onboarding:
Kickstart your career with a structured 9 month training program in Warwick, featuring:
Hands-on learning from day one.
Daily, overnight, and weekend handover procedures.
Exposure to complex national systems and operational processes.
After training, the role shifts to Wokingham with a rotating shift pattern of 07:00-19:00 and 19:00-07:00.
Technical Requirements:
A broad technical grounding is essential:
Understanding of IT infrastructure, Linux-based systems, and Windows environments.
Familiarity with Microsoft technologies and Wintel/Unix environments.
Awareness of cybersecurity principles.
Cloud experience is a plus but not mandatory; exposure will be gained as the organization transitions to new technologies.
Key Skills & Attributes:
Excellent communication skills, especially under pressure.
Confidence in engaging with suppliers and internal teams.
Strong situational awareness and multi-tasking abilities.
High resilience and composure during urgent issues.
Rapid learning capacity for complex systems.
Strong problem-solving and operational decision-making skills.
Candidate Background:
Degree-educated (preferred) in a relevant technical field.
Strong mix of technical skills and interpersonal communication abilities.
Must hold or be eligible for SC Clearance.
Ready to make a significant impact in a critical environment? Join us as a System Operations Analyst and help keep essential national systems running smoothly! Apply today!
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