Location: Portsmouth, UK
Contract Duration: 22 August 2025 – 24 October 2025
Working Hours: 9:00 AM – 5:30 PM, Monday to Friday
Security Clearance: Active SC Clearance Required – Only candidates with current SC clearance will be considered
Job Overview:
We are seeking a reliable and detail-oriented Migration Support Technician to assist with a major hardware refresh project. This role involves ensuring a smooth device migration process for end users, working closely with the Contractor Engineer and Site Manager to coordinate device movements, assist users, and keep accurate records.
Key Responsibilities:
* Set up and manage the Refresh Clinic for device migrations.
* Transport devices from onsite storage to the Refresh Clinic as needed.
* Help users log into systems and refresh laptops.
* Distribute new devices and collect old ones according to the migration schedule.
* Keep the workflow management system updated at each step.
* Report and escalate issues during migration.
* Conduct daily manual stock checks and report findings.
* Securely package and store devices for disposal or refurbishment.
* Lock and secure all equipment at the end of each day.
Required Skills & Experience:
* Experience in IT support, device migration, or technical refresh projects.
* Strong organizational skills and attention to detail.
* Ability to follow structured processes and meet deadlines.
* Experience with workflow management systems.
* Good problem-solving and issue reporting skills.
* Excellent communication and teamwork skills.
* Must hold an active SC clearance to be eligible for this role.
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