Job Description
Homeownership OfficerKing's CrossFull TimeTemp-PermAre you experienced in shared ownership, resales, or property management? This is an exciting opportunity for a Homeownership Support Officer to join a leading Housing Association based in King's Cross, with a strong focus on customer service, legal compliance, and revenue generation. THE ROLEThis is a vital role within the Home Ownership Support team, responsible for managing shared ownership staircasing and resale transactions while delivering outstanding service to leaseholders and buyers.
* Manage a caseload of staircasing and resale transactions from start to completion
* Act as a single point of contact for customers, delivering advice and progressing sales efficiently
* Support residents to increase their shares or sell their homes quickly and effectively
* Accurately set up, amend, and close leaseholder accounts in line with policy and compliance
* Proactively market homes for sale and vet incoming buyers in line with regulatory standards
* Build and maintain positive relationships with internal teams and external stakeholders
* Provide admin support to the wider team and manage general email inbox enquiries
THE CANDIDATEThe ideal candidate will have previous experience in property management, particularly within shared ownership or low-cost home ownership products.
* Proven experience working in a housing or property sales/conveyancing environment
* Strong understanding of shared ownership, staircasing, and leasehold management
* Ability to read and interpret leases and provide clear guidance to customers
* Excellent customer service skills with the ability to manage a busy and varied workload
* Strong written and verbal communication skills with attention to detail
THE CONTRACTLENGTH OF CONTRACT: 3-Month Contract, Temp to PermRATE: The pay for the role is £27.00 per hour LTD company rate. The PAYE equivalent is £23.17 per hour, inclusive of holiday.WORKING ARRANGEMENT: Hybrid – (Home-based Thurs & Fri) HOW TO APPLYTo apply for this role, please apply directly or email .uk or call and ask for Beth for more infoIf the role is more suited to someone you know, we offer a £250 referral bonus for every successfully referred candidate!