Customer Service Executive
£25k per annum
Monday - Friday / 9am 5:30pm
Wrexham
Own transport essential
Our client based in Wrexham area is currently recruiting a Customer Service Executive to join their team on a permanent basis.The purpose of this role is to ensure all customer satisfaction is achieved. Effectively bridging the gap between the sales team, internal & external customers, Finance, Logistics and related departments within the company to ensure the smooth completion of an end-to-end process. Fast-paced environment where the delivery of excellence in service is of paramount importance. Core part of a global brand UK, impressive growth plans.This is 100% office based role.
Performance Objectives
Cross-selling or up-selling our Products as & when necessary.
Proactively follow up with Customers in conjunction with key account managers.
Work closely with the sales team to assist with their Customers sales objectives.
Work effectively with all departments within the company to ensure customer requirements are met.
Customer service plays a key part of the day-to-day role which is in integral part of the business.
Respond to complaints from customers and give after-sales support when required.
Assist in managing non-financial data in electronic form and present reports as & when requested.
Regularly update customer database.
Person Specification
GCSE grade C or above or international equivalent
Proficient in MS Office, specifically Excel skills. Familiarity in SAP or SAGE will be preferred, but not essential.
Confident in liaising with internal and external customers.
Familiarity in similar roles with CRM systems and practices
Excellent communication and presentation skills.
Strong telephone manners and listening skills
Ability to multi-task, prioritise, and manage time effectively
Ability to think independently, assumes accountability.
Proven customer support experience or experience as a Customer service representative
Resilient ability to deal with pressurised situations and demanding customers
A highly professional self-starter, you will already be accustomed to working within a fast-paced environment where the delivery of excellence in service is paramount important.
gap personnel group is committed to the selection, recruitment and development of the bestpeople, basing judgments solely on suitability for the job. By applying for the above position and providing your personal data to us you understand that your data will be processed in line with our Privacy Policy. Whilst we endeavour to respond to all applications individually, due to high volumes, this is not always possible. Thank you for your interest in this role and we look forward to working with you in the future.
TPBN1_UKTJ