Overview
Join Wren as a Delivery Support Advisor and enjoy an exceptional benefits package:
* Life Assurance after 2 years' service
* Access to Benenden health and discount platform after 1 year of continuous service
* Personalised progression plan with clear career opportunities
* Individual training budget for personal development
* EE discount
* Staff discount on purchasing a kitchen/bedroom after 1 year of continuous service
* Eye Care Vouchers
* Refer a Friend Scheme
* Free onsite gym
We are now seeking a Delivery Support Advisor to ensure that our customers receive their kitchen with a smooth delivery process, identifying and resolving any issues along the way.
Main Responsibilities
* Handle customer, showroom, and internal queries via phone, email, and live chat
* Meet personal and team goals set by management
* Manage open orders for multiple showrooms
* Ensure timely and accurate delivery for all customers
* Work both independently and as part of a team to meet targets
* Monitor showroom compliance and report any concerns
* Take ownership of issues and resolve queries efficiently
* Deliver exceptional service with a proactive, solutions-focused attitude
* Flag and report any process issues that impact the customer experience
In addition to any other duties, you must read, understand and adhere to policies and procedures relating to Health and Safety, and your responsibilities located in the Integrated Management System (IMS) Responsibilities document.
About You
Desired Skills and Knowledge
* GCSE Grade C/4 or above in English & Maths
* Confident communicator, both written and verbal
* Strong IT and Microsoft Office skills
* Customer service experience preferred
* Able to work independently and collaboratively
About The Company
Wren Kitchens are not only passionate about kitchens, we are passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work!
This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!
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