Job Description
Since their inception in 2000, our client has supported the UK and Irish Manufacturing industry with all things measurement. They have developed to improve efficiency across the whole quality and production process with high-speed technology and digitalisation, and automation of manual processes. They achieve this with quality management software, data control and analysis technology, as well as a wide range of metrology solutions from their global manufacturing partners. They provide equipment as well as services such as calibration, sub-contract measurement, training and metrology consultancy. They are now looking for an experienced Customer Support Engineer, which is a highly technical position that requires strong customer service skills, patience, attention to detail and superior problem-solving skills.
Please note this role is fully on-site, so suitable applicants must be willing to commute to Gloucester Monday to Friday and will involve travelling to customer sites.
Main Duties & Responsibilities:
1. The ability to build up a strong rapport with customers, agents and fellow colleagues.
2. Ensure high-quality customer support for the product range Metrology Direct supply
3. To be a team player and show initiative in planning out day to day workload.
4. Provide on-site Service, Calibration, install...