Main purpose of the role: To perform credit control duties, manage the client relationship across a mixed portfolio of funding lines, seek opportunities and administer the effective strategies on behalf of relationship management, thereby managing the risk and prolonging the life of the Client's facility. To deliver an excellent operational service to the Clients within your own allocated portfolios.
Key Responsibilies: Responsible for the posting of cash against a portfolio before deadline.
Ensure a basic understanding of the business when chasing debts.
Manage a portfolio of full-service clients.
Chase outstanding debts using a range of techniques including telephone, email, and letter in line with the client credit control schedule.
Performing full chase on each client each month.
Using call back sheets to ensure all calls are captured.
Verifying debts on the operating system when chasing.
Agreeing repayment plans where appropriate.
Recommending accounts for solicitors where appropriate.
Dealing with customer collections within the system.
Setting up and maintaining client files for credit control purposes.
Communicate regularly with clients and provide written updates if issues arise.
Attend credit control meetings when requested & contribute to new initiatives to improve the operational efficiency of the business.
Ensure client queries are communicated and dealt with effectively to all parties.
To complete monthly Sales Ledger Reporting of credit control work to identify and escalate risk trends and concerns
Cultures and Values: Accesibility
Relationships
Accountability
Innovation
Role Requirements: Communications : To maintain a high level of professional conduct with internal and external stakeholders via face to face, written and verbal communication through an appropriate medium. Customer Centric: Fostering a culture that places the customer (client) at the heart of what we do. Risk Management: Practical and intuitive risk awareness and an ability to recognize issues and flag to your CM or RM. Numerical Analysis and Financial Interpretation: Ablity to undertake a broad review of customer paperwork to match the invoice back to purchase order and delivery. IT Skills: Competent use of C3 based applications and MS office led operating systems Product Knowledge: derstand and seek continual replenishment of key and specialist offerings. Recognise cross selling opportunities within the portfolio.
TPBN1_UKTJ