Service & Technical Coordinator Andover, Hampshire Full-time, Permanent £ 26,000 to £30,000 per annumDOE 40 hrs per week
5pm, Monday to Friday The role is listed as office-based; however, hybrid working may be considered for the right candidate.
About the Role We are looking for a proactive and organised Customer Service and Technical Coordinator to join our dynamic and growing team.
This role is central to delivering a professional customer experience while supporting the day-to-day operations of our Service Department.
You will work closely with customers, suppliers, engineers, and the Service Manager to manage warranty enquiries, coordinate service jobs, troubleshoot issues remotely, and assist with spare parts and inventory tasks.
The role blends customer service, technical problem-solving, and service administration.
Experience in the catering equipment, engineering, or service sectoris an advantage, but we welcome applicants with strong transferable skills.
Provide soft servicingand remote troubleshooting to resolve customer issues without the need for an engineer visit.
Assist the Service Manager with daily coordination, reporting, and workflow management.
Log service jobs, schedule engineer attendance when required, and maintain accurate customer updates.
Support spare parts inventory, including stock checks, ordering, and liaising with suppliers.
Respond promptly and professionally to customer enquiries via phone and email.
Help ensure smooth and efficient service operations by maintaining clear, organised records and communication.
Ideal Candidate Experience in a customer service, service administration, warranty, or technical supportrole.
A background or interest in engineering/equipment servicing is highly desirable.
Excellent communication skills with a friendly, confident telephone manner.
Comfortable using Microsoft Office, CRM platforms, and general IT systems.
About the Company We are a leading trade-only supplier of high-quality commercial equipment for the hospitality, catering, and retail sectors.
Covering refrigeration, laundry, warewashing, and more.
Based in Andover, Hampshire, we pride ourselves on friendly service, specialist knowledge, and dependable support for our nationwide customers.
With a team of around 20 people, were a supportive and welcoming company with low staff turnover and a focus on long-term growth.
The future of the company Weve undergone significant positive change, investing heavily in new technology and building a solid foundation for our 3-year growth plan.
We operate in a competitive marketplace, and delivering exceptional service is a key part of how we stand out.
No weekend work or shift work Career progression Free on-site car parking 20 days holiday, plus bank holidays Christmas close (3 days holiday will be used for this) Relaxed and friendly environment Smart casual dress in the office Small, welcoming team where youre valued as an individual We are proud to be an equal opportunities employer and welcome applications from candidates of all backgrounds.
Diversity strengthens our business and drives innovation.
If you have the skills and experience required for this position, click apply today and check your inbox for an email providing more information on how to tailor your application and provide a cover letter or any supporting documents.
No agencies please.
Customer Service Administrator, Service Coordinator, Technical Support Coordinator, Warranty Administrator, Service Desk Advisor, Customer Support Technician, Engineering Administrator, Helpdesk Coordinator, Service Operations Assistant, Parts Coordinator, Repairs Coordinator, Client Support Advisor, Field Service Administrator, Service Planner, Customer Care Executive, Service Scheduler, Technical Customer Service Advisor.