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We're looking for a Customer Support Advisor to join our MOJ and Home Office contract team based in Dover.
Location: Dover
Hours: 37.5 hours per week – Monday to Friday, shifts between 8am and 5pm
What will you be responsible for?
As a Customer Support Advisor, you'll work within the MOJ and Home Office contract team, supporting them in delivering efficient administrative and operational support to meet service level agreements.
Your day-to-day responsibilities will include:
* Communicating with internal and external customers to raise, allocate, and complete work orders via the CAFAM system
* Scheduling work for Kier Engineers or subcontractors and managing their availability
* Monitoring inboxes, managing phone cover, and handling escalations or delays
* Reviewing performance reports and coordinating updates to improve outcomes
* Supporting contract managers and maintaining accurate documentation and system records
What are we looking for?
This role of Customer Support Advisor is ideal if you:
* Have an excellent telephone manner and strong verbal, written, and interpersonal communication skills
* Are highly organised with strong attention to detail and accuracy in data entry
* Are proficient with Microsoft Office, especially Excel and Outlook, and can manage multiple systems effectively
* Possess transferable skills; even if you don't tick every box, we encourage you to apply and have a chat.
Rewards and Benefits
We offer a wide variety of benefits tailored to your needs. More information about our benefits can be found here.
Diversity and Inclusion
Making Kier a diverse and inclusive workplace is a top priority. We are committed to continuous improvement and value our employees' experiences in shaping our policies. Our D&I action plan can be viewed here.
As a Disability Confident employer, we ensure that a fair and proportionate number of disabled applicants meeting the minimum criteria will be offered an interview.
We look forward to receiving your application. #joinkier
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