Overview
Due to increased workload and a recent company acquisition, we now require an additional Customer Service Administrator to join our team. You will be supporting the order processing for several of our well known retail brands. The role would suit candidates with previous administration experience but this could have been gained in an office, retail, hospitality or leisure based role. You should also have good customer service skills via phone and email and be PC literate and able to learn new IT systems.
Responsibilities
* Processing customer orders received by email onto the system for our trade customers across the UK.
* Supporting several of our brands.
* Using Shopify and Sage.
* Taking payments and processing accordingly.
* Setting up new customer details onto the system.
* Tracking orders.
* Answering customer calls and emails regarding orders and deliveries.
* Liaising with courier companies if necessary.
* General office admin support - filing, scanning and recording of documents.
* The role is to start asap and will give you the opportunity to join our business at an exciting time as the company grows and develops.
* You should be happy working in a busy office environment and comfortable inputting up to 40 orders per day, inputting information accurately onto the system to ensure the timely and correct despatch of orders to our trade customers.
Qualifications
* Previous administration experience; suitable for candidates from office, retail, hospitality or leisure backgrounds.
* Good customer service skills via phone and email.
* PC literate and able to learn new IT systems.
Benefits/Working Conditions
* Mon to Fri working hours.
* Weekly pay.
* Onsite parking.
* Paid holidays.
* Professional and friendly working environment.
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