Are you self-motivated, have an ability to work on your own, but just as good within a team environment? Are your organisational skills second to none? We are looking for a passionate, hardworking person to join us at the Hireco Group as an Operations Assistant based in Stanford-Le-Hope, Essex.
Why work for Hireco?
Hireco is a leading vehicle leasing and maintenance provider based across the UK and Ireland which currently manages over 8,000 assets. With over 40 years of experience, Hireco are specialists in the trailer, truck and van market.
The job role
The Operations Assistant is responsible for conducting thorough condition checks on all incoming and outgoing assets to ensure they meet quality, functionality, and safety standards, whilst also accurately documenting asset status, identifying damage or discrepancies, and coordinating with relevant teams for resolution. In addition, this role supports regular asset inventory checks to maintain accurate records and track asset availability. The Operations Assistant also interacts directly with customers, providing updates, addressing inquiries, and ensuring a smooth and professional service experience. Strong attention to detail, organizational skills, and clear communication are essential to support the efficient day-to-day operations of the team.
Responsibilities
· First point of contact for all customer enquiries.
· Ensure accurate detailed equipment inspections are performed on off-hire and on-hire.
· Ensure all off-hire damages are recorded, costed, and advised to customer.
· Ensure idle fleet status is recorded accurately on the company’s computer system.
· Maintain availability in line with demand and monthly targets.
· Maintain control of parking area to maximise accessibility.
· Maintain high levels of communication with both internal and external customers in a professional manner.
· Record and audit all units under branch care and control by way of a weekly physical inventory check.
· Ensure all paperwork is stored accurately in a timely manner.
· Maintain high levels of communication with line manager to maximise business opportunities.
· Ensure all rental data is entered on the computer system promptly and accurately.
· Maintain customer insurance cover is up to date and sufficient cover is in place.
- Assist in moving assets within the location premises - Training will be provided.
Job Skills Required
* Ability to work within a team environment as well as on own initiative
* Computer literacy with Microsoft word and excel.
* Good telephone manner
* Ability to communicate confidently at all levels
* Ability to meet time scale deadlines
* Flexible approach
Must have a driving license and be able to commute by car.
Salary dependant on experience
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The ideal candidate would have a minimum 1 year's experience in a similar role.
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