Collections Support Advisor | 10253 | Fixed Term Contract until 31 March 2028 | 37 hours per week | £29,064 to £31,022 per annum (Scale F) | County Hall, Norwich / Hybrid
Are you an organised, people‑focused professional who’s motivated by helping services run smoothly and efficiently? We’re looking for a Collections Support Advisor to join our supportive Finance Exchequer Services team at Norfolk County Council.
In this role, you’ll play an important part in maintaining strong financial health across the organisation by helping reduce outstanding debt and supporting the work of our Collections Team. Every day will bring a mix of communication, problem‑solving, and collaboration as you work with colleagues, customers, and service departments to resolve queries and secure payments.
If you’re confident speaking with customers, able to negotiate solutions, and enjoy keeping accurate, well‑structured records, you’ll thrive in this role. This is also a great opportunity if you’re looking to develop your skills in finance, credit control, or local government services—supported by a friendly team that values teamwork.
Benefits
* Competitive salary
* Generous holiday entitlement
* Health and Wellbeing services including fast‑track physiotherapy and a free counselling service
* Flexible working opportunities including flexi‑time, part time, remote and hybrid working – dependent on your job role and business need.
* Financial benefits such as:
o Norfolk Rewards – our employee discounts programme which helps you save money on almost anything, from everyday groceries and clothes, to holidays, new technology, gym membership, trips to the cinema and days out.
o A Blue Light card for Fire Service and Social Care Workers
o Relocation expenses (where applicable)
o An advance of your expenses if you travel for work
o Local Government Pension Scheme with generous employer contribution, life assurance, death in service payments and dependants’ pensions
o Tax efficient ways of getting extra pension and new bikes
o Access to our tax efficient car lease scheme for greener travel enabling you to lease a brand new, ultra‑low emission vehicle (subject to eligibility)
o A payment if you refer someone you know to a hard to fill job
We want our people to be inspired and motivated to work well together, make the most of our workspaces, enjoy a healthy work‑life balance, and deliver excellent services to Norfolk and its people. Flexibility is built into the way we work, with hybrid working a key feature for many roles. Our technology platform and equipment are first class, enabling you to connect and collaborate remotely. We ask that you have in place good broadband connectivity.
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