Padiham Glass is one of the UK's leading Sealed Unit Manufacturers and a division of the Emplas Group of companies. Set up in 1980, we’ve grown to become one of the UK’s leading insulated glazed unit and glass processing business. Operating from our state-of-the-art 45,000 sq ft manufacturing facility near Burnley in Lancashire, we’re committed to bringing the latest innovations in high performance and energy efficient glass technologies to the trade. We are fully operational and experiencing encouraging increases in volumes. Position: The Quality Supervisor is to support all operational activities within the organisation with the purpose of promoting/supporting the achievement of agreed quality standard, ensures that a customer and product focus is maintained. The role is to act as the customer conscience within the organisation, responsible for the management and delivery of the product quality performance against the approved product description, tracking and monitoring all identified KPI requirements with closure of identified non-conforming concerns within pre-agreed time frame using approved problem-solving techniques The Quality Supervisor is to act as the link between the Quality staff on opposite shifts by facilitating change over meetings and using the information from the meetings to assign tasks to the technicians allowing a combined focus within the department to target specific issues, the Supervisor will predominately work a day shift but will have to remain flexible to work Nights or a back shift as the need to provide cover arises. The Supervisor is also to brief the Quality manager on the discussions from the team and propose actions at the morning quality dashboard review. In the absence of the Quality Manager the Supervisor will be acting Manager which will include attending the morning management meetings (SIM), and if necessary, delivering the monthly quality presentation to the senior management including the business owner and delivering the monthly staff brief to all employees. The Supervisor will be responsible for running Kaizen events with cross functional teams to facilitate specific improvement drives. The role also requires that the Supervisor gathers all information on customer returns and blue tape rejections, this information must be analysed and proposals made on improvement drives. It is essential that the Supervisor is capable of data analysis and data entry as well as the use of Excel for data mining and database building. The Supervisor will also be responsible for investigating the NCR’s assigned to them in a timely manner in keeping with the KPI of 5 working days. If necessary, the Supervisor will need to engage in departmental disciplinary activities should the need arise. Requirements: Management of the Quality Technicians/Inspectors Focused improvement drives Data analysis Root Cause investigations Internal auditing Establish and improve Quality Management System including development of quality working practices where applicable Support and facilitate Continuous Improvement Activities Facilitation and Approval for all Key QA deliverables Conduct and Manage product/process and system audits and act on findings to drive resolution Ensure timely management to resolution of internal and supplier product non-conformities through the CAPA system Supervision of blue tape inspection in line with current procedure including maintenance of inspection records Maintaining Calibration & where applicable external Inspection services Support of Continuous Improvement Initiatives as directed Application of processes risk analysis tools / techniques Maintain satisfactory levels of time-keeping and attendance Maintain satisfactory levels of house-keeping Any other duties as required to support business Customer Focus Proactively developing customer relationships by making efforts to listen to & understand the customer both internal & external; anticipating & providing solutions to customer needs; giving high priority to customer satisfaction Analytical Skills Securing relevant information and identifying key issues and relationships from a base of information; relating and comparing data from different sources; identifying cause - effect relationships Technical and Professional Knowledge Having achieved a satisfactory level of technical & professional skills / knowledge in job related areas; keeping abreast of current developments and trends in our area of expertise Teamwork Fits in with the team. Develops effective and supportive relationships with colleagues. Is considerate towards them and creates a sense of team spirit. Shares his/her knowledge & experience with others. Encourages and listens to the views and ideas of his/her team Continuous Improvement Is focused on concept of always looking for potential improvements, opportunities to develop and proactively working towards achieving those improvements. Safety and Compliance Good understanding of their responsibilities and duties with respect to the Health, Safety and Environment of the business. Actively encourages and promotes safe working practices in their actions and those of their teams Communication and Collaboration Communications skills Expressing ideas and conferring information effectively in individuals and group situations (including non-verbal) adjusting language or terminology to the characteristics and needs of the audience. Provides information readily to team members within the area & to other members within the business Adaptability to change and manage change Maintaining effectiveness in varying environments and with different tasks, responsibilities and people Driven to succeed Gets results and willingly tackles demanding tasks. Sets and exceeds challenging personal targets. Both Team and Individual focus. Initiative Takes responsibility for own actions and makes decisions without referring to others. Acts on own initiative Other information: Hours: 40 hours per week Shifts: Monday - Friday, 08:00am until 16:30pm Day Pay Rate: £16.25 per hour plus £6 per day shift allowance Night Pay Rate: £16.25 20% shift allowance plus £6 per day shift allowance Benefits: Career progression and personal development Workplace Pension Employee Assistance Programme: 24/7 helpline & face to face counselling Access to our Instant Discounts Portal Key Training: Internal Auditor Root Cause Analysis Measurement System Analysis QMS Implementation and Management Thank you for your interest in working for Padiham Glass. If you feel you have the required experience for this role please send your CV with a short note explaining your most relevant experience and we will be in touch. Unfortunately, we cannot provide visa sponsorship at this time. All applications must have the right to work in the UK to be considered. Strictly no agencies.