[UK]
* Role: British Sign Language (BSL) Interpreters required!
* Start date: May/June 2026
* Location: Work from home
* Salary: £43.96 P/H (40 hours @£91,436, 20 hours @£45,718)
* Bonus: Bonus up to 10% PA
* Shifts: 40 hour and 20 hour permanent contracts available
* Operational hours: 8am - 8pm Monday to Sunday
* Qualifications required:
* Level 6 NVQ Certificate in British Sign Language
* Level 6 NVQ Diploma in Sign Language Interpreting
Role Overview
We are seeking qualified and professional British Sign Language (BSL) Translators/Interpreters to join a remote team supporting communication between deaf and hearing individuals. This is a work-from-home opportunity offering flexible hours and competitive pay.
Successful candidates will provide accurate and clear interpretation between spoken English and British Sign Language, helping ensure effective communication in a variety of settings. Interpreters will work remotely and may support scheduled or on-demand interpreting sessions.
Essential Duties and Responsibilities include the following:
* Provide effective Video Remote Interpreting
* Support and model the company's mission and values
* Provide excellent customer service while maintaining a respectful and professional attitude with customers and colleagues
* Always exhibit professional behaviour including punctuality and preparedness for shifts, respectful and collaborative interaction with colleagues and supervisors and timely and accurate record keeping
* Demonstrate the ability to adapt quickly to new and changing technologies
* Multitask between interpreting effectively and utilizing calls
* Participate in company sponsored training for Professional Development
* Exhibit the ability to meet performance expectations with minimal supervision
* Possess the ability to work effectively in a fast paced, dynamic environment
* Demonstrate strong interpersonal skills in all settings
Minimum Qualification Requirements:
* Level 6 NVQ Certificate in British Sign Language
* Level 6 NVQ Diploma in Sign Language Interpreting
* Technical knowledge for interpreting IT/Customer Support calls
* Able to provide accurate interpretation
* Good understanding of Deaf culture
* Three to five years’ experience in interpreting (working experience in a professional BSL interpretation support role)
ESSENTIAL COMPETENCIES
* Empathy and Understanding: Showing genuine care and empathy is essential. Customers who feel understood are more likely to trust and respond positively to guidance or resolutions
1. Clarity and Professionalism: Communicating clearly and accurately, whether on the phone or by email, can make a significant difference. This includes explaining options or next steps in straightforward language, avoiding jargon, and being patient with customer questions.
2. Consistency and Reliability: Establishing a clear and supportive response that remains consistent across all interactions can reassure customers, especially in sensitive cases where they need to feel valued and secure.
3. Listening Skills: Often, these customers may need to share more details than usual to feel understood. Actively listening, without rushing, helps in accurately addressing their concerns and identifying suitable solutions.
4. Organisational skills:You will have excellent attention to detail, time keeping along with strong planning and scheduling abilities
5. Follow-Up and Resolution: For sensiti