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Quality Assurance Specialist - Porsche Team
Location: Porsche, Reading
Salary: £32,000
Contract Type: Permanent
Overview
Are you passionate about delivering exceptional customer experiences and driving quality standards? Join our Porsche Team as a Quality Assurance Specialist, where you\'ll be at the heart of ensuring excellence across all customer contact channels and Porsche Centres. You\'ll play a key role in monitoring performance, auditing processes, and coaching teams to uphold the highest standards of service and compliance. This is a dynamic opportunity to influence quality outcomes and contribute to the success of a prestigious automotive brand.
Key Responsibilities
* Audit and analyse goodwill budget usage across Porsche Centres
* Monitor and evaluate customer interactions for quality and compliance
* Provide feedback and coaching to Case Managers and Centre stakeholders
* Identify trends and recommend improvements to processes and training
* Collaborate with trainers and contribute to a positive team culture
* Deliver regular reports and insights to management and stakeholders
What We’re Looking For
* Experience in quality assurance, auditing, or financial control (automotive/luxury sector preferred)
* Strong communication and interpersonal skills
* Proficiency in data analysis and reporting tools
* Proven ability to coach and mentor individuals
* Knowledge of customer service principles in contact centre or dealership settings
* Confidence in handling compliance and performance conversations
Our Values
* Handle it Together - Collaborate and support one another
* Exceptional Service - Go the extra mile for customers and colleagues
* Raise the Bar - Challenge yourself and others to grow
* Own It - Take responsibility and lead by example
Ready to Apply?
If you\'re driven by quality, passionate about customer experience, and excited to work with a world-class brand, we’d love to hear from you.
Additional Details
* Seniority level: Entry level
* Employment type: Full-time
* Job function: Quality Assurance
* Industries: Vehicle Repair and Maintenance
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