Responsibilities
Coordinate and manage key administrative functions for private patients, serving as a liaison contact point for consultants, patients, carers, team members, and referrers, and ensuring private patients receive high‑quality, professional administrative service and excellent customer service.
Implement arrangements that identify and welcome all private patients of the Trust into a friendly, caring, and comfortable environment that meets paying patients’ expectations.
Initiate and maintain warm, friendly, and supportive relationships with private patients throughout their admission and ensure that all their needs and expectations are reasonably met.
Continuously monitor and ensure that all arrangements are adequate and effective for the continued comfort of paying patients throughout their inpatient stay.
Qualifications & Experience
Proven administrative and customer‑service experience with strong attention to detail, excellent communication, organizational and prioritisation skills, and knowledge of Microsoft Office (Word, Excel).
Ability to liaise with employees at all levels and handle all contacts with compassion, patience, and professionalism.
About the Employer
Oxford University Hospitals NHS Foundation Trust is one of the largest NHS teaching trusts in the country, providing a wide range of general and specialist clinical services.
Values
We call this Delivering Compassionate Excellence, focusing on compassion, respect, learning, delivery, improvement, and excellence.
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