What is the role
Monday - Friday 40 hours a week. Company Vehicle included.
Based in Christchurch, this is a hybrid role based out of our local office, but with a strong presence onsite with our clients and team members. The primary responsibility of the role is to provide leadership to our onsite technical team based across the South Island, as well as working with our clients in the education sector to ensure service levels and performance targets are met, serving as both an escalation point and a hands-on support resource where required.
Must be a NZ Citizen or hold permanent residency
Must have a NZ Driver's License (Full or Restricted)
Responsibilities
Provide leadership, guidance, and support to the technical team, ensuring quality services are consistently provided.
Coordinate day-to-day team activities and manage scheduling, team resources and leave balances, and acting as an escalation point and mentor for team members
Identify training needs and support performance management processes
Collaborate with HR on recruitment, onboarding, and exit procedures
Collaborate with the sales team to develop solution recommendations and designs.
Deliver client satisfaction through high levels of service and professionalism.
Communicate job status and progress with key stakeholders
Ensure ConnectWise is accurately updated with tickets and timesheets
Ensure compliance with WHS policies and other organizational standards
Please note that this is a general description
Core Skills and Experience
Strong general technical understanding of computer, network, and Internet technologies.
Foundational understanding of core technologies such as Google Workspace, Office 365 (Entra/Intune), MDM (Mosyle/JAMF).
Previous experience with a managed service provider in the IT industry.
Proficient in Microsoft Office Suite, including Teams.
Strong experience with ConnectWise Manage.
Prior experience working to performance targets.
Core Attributes
Strong client-focussed attitude.
Excellent communication and interpersonal skills.
Ability to multitask and prioritize.
Well-developed problem-solving skills with the ability to think laterally.
Willingness to share knowledge.
Proactive, self-motivated and professional approach.
Commitment to excellence, innovation, and continuous improvement.
Previous teaching and/or training experience.
Tertiary qualification in related field
Networking / Infrastructure certifications (CCNA/CCND, MSCA/MSCE, Citrix, VMware, Fortinet, Palo Alto)
What we offer
A friendly team environment with a strong technical support network.
Opportunity to work with the IT industry's latest technologies.
An opportunity to earn while you learn with our Certification Bonus Program
EAP Program – Raise limited. Three free sessions per year.
Cost price on products from our suppliers
School holiday – Projects and Training opportunities
Applications for the role will close EOD Monday, September 15, 2025.
Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.
At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.
If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.
We believe that investing in our employees is the key to professional growth and setting the standard for excellence in our field. We are looking for new team members who showcase our core values of community, integrity, agility and commitment. If this resonates with you, there is an opportunity join New Era Technology’s growing team of highly skilled and industry-certified professionals.
New Era Technology, Inc., and its subsidiaries (“New Era” “we”, “us”, or “our”) in its operating regions worldwide are committed to respecting your privacy and recognize the need for appropriate protection and management of any Personal Data that you may provide us. In this, we are also committed to providing you with a positive experience on our websites and while using our products, services and solutions (“Solutions”).
View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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New Era Technology is a community of like-minded, like-hearted people who share the same vision and values: Community, Integrity, Agile, and Committed. These visions and values tie into our daily work, to serve as a trusted technology adviser to our customers. Often a single project leads to a long-lasting partnership where we have the continued privilege of helping our customers deliver valuable technology solutions that improve efficiencies and experiences for their employees and customers. With offices around the world, in New Zealand, Australia, the Philippines, US and the UK, New Era Technology is ready to help anytime, anywhere no matter the size or scale of your technology needs.
To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory / salary below minimum wage.
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View our Privacy Policy here https://www.neweratech.com/us/privacy-policy/
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