Desktop Support Specialist (Belfast) The Opportunity This is an excellent opportunity for a motivated individual to further their career and gain experience working in a fast moving team. We are seeking to expand our IT Service Desk and are looking to recruit a Desktop Support Specialist within our Belfast office. This will be a 12 month Fixed Term contract. If you are looking to get exposure in a large organization, have a valued opinion and work within a supportive team then this role is for you. The role: Providing 1st / 2nd level Helpdesk Support both onsite / remotely Monitor Service Desk Queue Installation, Configuration and Support of PCs, running Windows 11 Troubleshooting both hardware / software / network connectivity issues on PCs/Printers Management of Assets Determine proper escalation path for non-resolved issues. Participate in and contribute to a dynamic IT team Skills & Attributes; Minimum of 2 years experience in deskside support in a corporate IT environment Degree / Technical certification in IT or related field Strong knowledge of Windows 11 / Office 365 / MS Teams PC / Laptop hardware configuration and troubleshooting Mobile Devices / Mobile OS AD / TCP/IP Network knowledge The ability to work on your own initiative and be a self-starter Proven planning and organisational skills Exceptional problem solving and troubleshooting skills The willingness and ability to work co-operatively with others as part of a team Frequent travel to our regional offices for onsite visits Good interpersonal and communication skills LI-KS1 ADZN1_NI