Glasgow, United Kingdom
Edinburgh, United Kingdom
We have an exciting opportunity within our Business Banking Operations Team for a Change Analyst to join us. If you're passionate about ensuring we deliver an exceptional customer experience, right first time every time and being part of a team that disrupts but keeps everyone safe whilst we do that, please read on....
As a Change Analyst you will be responsible for identifying and driving new improvement opportunities and changes to existing processes across the Business Banking Operations team in line with our operational excellence principles. You'll need to focus on delivering change with tangible and measurable benefits whilst ensuring our risk management framework remains effective to mitigate any risks and keep us safe.
We are happy to consider flexible working approaches to help you perform at your best.
For this job you'll be located at our Glasgow or Edinburgh hub. There will be a need to regularly connect with colleagues for collaboration events, this is anticipated to be weekly in Glasgow or Edinburgh. If your application is successful, your hiring manager will provide further details on how this works. You can also find out more about our approach to hybrid working here.
What you’ll be doing
Our Change Analyst will be responsible for supporting the leadership team to solve business issues through analysis, enabling us to improve performance and support achievement of commercial objectives. Within this role, you’ll complete data analysis and data cleansing activities to ensure business processes are operating as expected whilst identifying and escalating any issues with systems and processes and sharing this with stakeholders to ensure they are kept appropriately informed.
You’ll be responsible for the coordination and tracking of all change and improvement delivery across Business Banking Operations alongside collaborating with stakeholders to drive opportunities to improve our internal processes and procedures. By overseeing change management, you’ll ensure all changes are delivered appropriately, ensuring no detrimental impact to our customers or colleague experiences.
Additionally, you will regularly engage with colleagues across Business Banking Operations to understand challenges and improvement opportunities before collating and sharing these with the leadership team to drive improvements.
You’ll also represent business banking operations at key forums, manage stakeholder expectations, and ensure suitable MI (Management Information) is prepared for these critical sessions.
About you
As a minimum requirement, you’ll have:
* Experience creating and interpreting MI
* Excellent organisational and administrative skills
* Experience of working to a high level of detail and at pace to meet agreed deadlines ensuring change is implemented effectively for customers and colleagues
* Knowledge of Business Banking policies and procedures
* Strong communication and presentation skills, with the ability to convey messages and ideas to stakeholders
* The ability to learn quickly, work as part of a team and turn ideas into practical solutions
Benefits
* Private medical insurance
* Highly competitive pension to help you build a strong foundation for retirement
* Access to an annual performance-related bonus
* Training and development to help you progress your career
* A great selection of additional benefits through our salary sacrifice scheme
* Life assurance to provide peace of mind for you and your loved ones in the event of your death
* Wellhub – access to a range of free and paid options for health and wellness
* Up to 2 days of paid volunteering a year
Job Info
* Job Identification 2930
* Apply Before 05/26/2026, 10:55 PM
* Locations 92/96 Argyle Street, Glasgow, Glasgow City, G2 8BQ, GB 83 George Street, Edinburgh, EH2 3ES, GB
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