Salary £30,437.49 a year
Location Stoke-on-Trent
Hours per week 37.5
Contract type Fixed Term
AsMoveOnSupport Team Leader,youlllead a team of MoveOnSupport Officers, ensuring consistent, person centred support for local peopleimpactedby homelessness.Youllfollow their journey from first referral to a successful move on, building a culture of accountability, innovation, and collaborative partnership working to deliver outstanding outcomes and sustainable housing solutions.
Job Requirements
Manage all referrals into the MoveOnSupport service, ensuringtimelytriage, effective prioritisation, and smooth allocation to the team. Provide regular progress updates to commissioners,maintainingtransparency,evidencingoutcomes, and supporting strong partnership relationships.
Provideday-to-day leadership to your team of MoveOnSupport Officers, ensuring assessments, risk plans, inductions, and person-centred move-on plans are completed to a high standard and in line with strengths-based and trauma-informed practice.
Oversee the quality and consistency of customer support plans, ensuring monthly reviews are completed and officers deliver effective move-on and tenancy sustainment support.
Leadon performance monitoring, working with internal teams to track KPIs, quality indicators, and outcomes linked to move-on success and tenancy sustainment.
Workcollaboratively with key partners, including the local authority and other supported accommodation providers.
Maintain strong awareness of safeguarding procedures, ensuring concerns areidentified, acted on, and reportedin accordance withorganisational and statutory requirements.
Contributeto operational resilience, including participation in the on-call rota to support 24/7 schemes.
Whatwerelooking For
A degree level qualification, or qualified by experience to an equivalent level
Experience in housing management.
CIH Member or willingness to work towards it.
Strong self-awareness, self-managementskillsand the ability todemonstrateprofessionalism at all times.
Strong business acumen and commercial awareness, excellent communication, influencing and negotiating skills.
Experience of people management and HR processes.
Experience of supporting financial processes including expense and invoice processing
Supporting a culture of continuous improvement.
Experience of working on project delivery.
An inspirational leader who can empower,developand coach others.
DBS checkrequired.
Full UK driving licence with access to own vehicle for work.
Help us give those without a plan,voiceor home to build concrete futures by tackling the issues that keep people from finding their own home. Applynow
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Who We Are
Werepart ofHoneycomb Group, a team of social-minded brands championing happy homes in our region by providing services and support that help people across Staffordshire and its surrounding areas feel secure,connectedand confident.
Homelessnessisnta choice. It can happen to anyone.
Concrete is a local charity, support network and campaigner leading the fight to erase homelessness within Staffordshire and its surrounding areas.
Through a community-led approach, Concrete helps those without a plan, without a voice and without a home build concrete futures by tackling the underlying issues that keep people from finding and securing a home of their own.
Join us on our fight to make homelessness history across Staffordshire and everywhere.
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