Overview
We are seeking a dynamic and experienced Team Leader to assist in overseeing our bar, dining and rooms operations in a vibrant hospitality environment. The ideal candidate will have a strong background in pubs, restaurants and hospitality, ideally with experience in hotels ( but not essential) and more importantly a passion for delivering exceptional customer service. This role involves supervising bar staff, managing table and room bookings, and ensuring that all guests enjoy a memorable experience.
Duties
* Supervise and train FoH staff to ensure high standards of service and efficiency.
* Engaging and Overseeing the preparation and presentation of beverages, ensuring and implementing quality, standards and consistency.
* Ensure compliance with health and safety regulations, as well as licensing laws.
* Handle customer enquiries and complaints professionally to maintain satisfaction.
* Collaborate with kitchen staff to ensure seamless service during busy periods.
* Be confident in working alone on quieter parts of your shift.
* Engaging with Social media and developing presence
* Ensuring all due diligence is adhered too and completed
* Being a positive beacon to our team and guests alike
Experience
* Proven experience in a bar supervisor role or similar position within the restaurant or hospitality industry.
* Strong knowledge of room booking systems is advantageous.
* Previous bartending experience is essential, also cashing up and being a keyholder experience would be ideal.
* Excellent supervisory skills with the ability to motivate and lead a team effectively.
* A passion for hospitality with a commitment to providing outstanding customer service.
* Ability to work flexible hours, including evenings and weekends as required.
If you are an enthusiastic leader wanting to work in a country pub with rooms and is dedicated to excellence in service, we invite you to apply for this exciting opportunity.
Job Types: Full-time, Permanent
Pay: £13.00 per hour
Benefits:
* Casual dress
* Company pension
* Discounted or free food
* Employee discount
* Free parking
* On-site parking
Work Location: In person