Overview
Maintenance Planner Scheduler – West Byfleet | Full-time | £28,000 - £32,000
A busy, service-led business is looking for an organised Maintenance Planner Scheduler to take ownership of high-volume inbound bookings and day-to-day scheduling.
This is a fast-paced, client-facing role where you’ll be responsible for allocating appointments to a mobile field-based team, managing workloads, handling changes, and making sure client requests are covered - even when diaries are tight.
Responsibilities
* Managing inbound bookings via phone, email and online portals
* Scheduling and allocating work to a field-based team based on location, availability and workload
* Using bespoke bookings software to manage diaries, updates and last-minute changes
* Re-scheduling cancelled or amended appointments quickly and accurately
* Coordinating visits and maintaining clear scheduling records
* Handling customer booking queries and updating contact details
* Supporting report/admin workflow tasks linked to appointments
* Liaising with clients and customers to keep bookings running smoothly
* Proven experience in bookings coordination / resource scheduling / despatch / planning (high-volume environment)
* Confident, calm communicator who can build positive client relationships
* Strong initiative - solutions-focused and comfortable thinking on your feet
* Excellent organisation and attention to detail
* Comfortable using bespoke scheduling or bookings software (and learning new systems quickly)
Qualifications / Experience
* Proven experience in bookings coordination, resource scheduling, despatch or planning in a high-volume environment
* Strong communication skills and the ability to build positive client relationships
* Organised with excellent attention to detail and the ability to manage changing schedules
* Experience with bespoke scheduling or bookings software and the ability to learn new systems quickly
Important notices
Please note that by applying for this vacancy you accept Copperfield Recruitment Ltd’s Privacy Policy and GDPR Policy which can be found on our website and thereby give us consent to contact you.
Copperfield Recruitment Ltd are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.
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