Overview
Kennametal in Newport, Wales, United Kingdom is seeking a Customer Service Representative. Kennametal has over 80 years as an industrial technology leader, delivering productivity through materials science, tooling and wear-resistant solutions. Customers across aerospace, earthworks, energy, general engineering and transportation rely on Kennametal to manufacture with precision and efficiency. Approximately 10,000 employees operate in more than 60 countries, and Kennametal generated nearly $2.4 billion in revenues in fiscal 2019. Learn more at www.kennametal.com.
Role
Customer Service Representative at Kennametal in Newport
The purpose of the role is to undertake all sales office administrative functions and maintain effective communications with the sales team, customers, other Kennametal sites and agents.
Responsibilities
* Liaising with Machine Shop for lead times and cost information
* Raising production orders
* Shipping and invoicing all orders, ensuring that the correct documentation is in place
* Preparing BOMs, routings, cost roll-ups and work files
* Liaising with customers, agents and production departments to ensure that all orders are shipped to the agreed production schedule and ensuring that all parties are kept informed in cases where schedules are changed
* Maintaining accurate and up to date paperwork and electronic files of all orders and deliveries including freight costs, ensuring each delivery can be traced back to the original order
* Maintaining accurate and up to date paperwork and electronic files of all imports and exports
* Maintaining customer files and records
* Acting as a key point of contact between the Sales team and Machine Shop
* Managing inter-plant replenishment and the washed boats process
* General reception and administration duties
Requirements
* Experience of working in an office environment in a customer facing role
* Experience of order processing
* Strong working knowledge of MS Word, Outlook and Excel
* Knowledge and understanding of export procedures, shipping and transport documentation preferred
* Working knowledge of SAP
Hours of Work and Benefits
* 37.5 hours per week, worked on a flexible basis
* 25 days holiday per annum, plus statutory and bank holidays
* Health cash plan
* Private medical insurance
* Death in service cover
* Company sick pay of up to 5 weeks per year
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Customer Service and Administrative
Industries
* Machinery Manufacturing
* Industrial Machinery Manufacturing
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