Team Leader Claims First Response
Are you looking for a new challenge?
Fancy helping us shape the future of motor insurance?
Prima could be the place for you.
Since 2015, weve been using our love of data and tech to rethink motor insurance and bring drivers a great experience at a great price. Our story began in Italy, where weve quickly become the number one online motor insurance provider. In fact, were trusted by over 4 million drivers. And now were expanding to help millions more drivers in the UK and Spain.
To help fuel that growth, we need a Team Leader Claims First Response to join our Claims UK team.
In this role, you will be a key part of our mission to provide great value car insurance designed for everyone. You'll lead and mentor a team that is the first point of contact for our customers during a claim, ensuring they deliver a fast, fair, and straightforward experience
Excited to make an impact? Here are the details
What you'll do
* Leading and Mentoring the Team: Guide and support a team of Claims First Responders, who are the first point of contact for Prima drivers when something goes wrong. Your team will collect information about what happened and the damage to the vehicle to initiate the claims process.
* Ensuring Quality and Efficiency: Oversee the team's work to ensure claims are handled accurately and efficiently, from the initial call to the escalation of complex cases. This includes verifying claims and being alert to potential fraud indicators.
* Developing Team Members: Work with individual team members to create personal growth plans, leveraging Prima's teaching and learning marketplace. Provide regular coaching and feedback to help them grow their skills in claims handling, customer service, and problem-solving.
* Driving Process Improvement: Proactively identify opportunities to improve our claims handling processes to make things quicker and easier for customers. You will use your initiative to suggest ways we can enhance how we do things.
* Collaborating with Stakeholders: Work closely with specialist teams and other departments within Prima to ensure claims are progressed smoothly and efficiently.
What were looking for
* Experience in a Team Leader / Supervisor role, within Claims Handling and/or FNOL
* Strong understanding of motor insurance claims processes, particularly FNOL
* Proven ability to coach, mentor, and grow team members who are early-in-care
* Excellent verbal and written communication skills in order to effectively guide your team and interact with other departments and stakeholders within Prima
* Strong attention to detail, with a problem-solving attitude
* Comfortable working in a growing / scale-up business environment
Why youll love it here:
We want to make Prima a happy and empowering place to work. So if you decide to join us, you can expect plenty of perks.
Work Your Way: Enjoy hybrid working, with a mix of home and office days.
Grow with us: We may move fast at Prima, but we move together. Get access to learning resources, mentorship and a growth plan tailored to you.
Thrive and perform: Your best work begins when you feel your best. Enjoy private healthcare, gym discounts, wellbeing programs and mental health support.
Think youre a match? Apply now.
At Prima, we celebrate uniqueness. If you dont meet every requirement but are passionate about this role, we still want to hear from you. Innovation thrives on diverse perspectives.
Prima is proud to be an equal opportunity employer. Need accommodations during the process? Email us at talent.acquisition@prima.it. Lets build the future of insurance, together.
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