Infopro Digital, the B2B group specialising in information and technology, is currently looking for a Researcher on a permanent contract, to strengthen the team at its Barbour ABI business.
Barbour ABI powers the UK built environment with the best intelligence to help our clients grow. Best known for our construction project leads, our portfolio includes analytics, market research reports and bespoke consultancy. With over 1.7 million projects in our dataset, our products and services are renowned for their accuracy, depth, and efficacy.
Join Barbour ABI and get the best of both worlds
Working at Barbour ABI will provide you with the exciting challenges and autonomy you are looking for within a dynamic and nimble SME, but backed by the growth plans and structure of a global business, Infopro Digital, with 4000+ employees and leading intelligence brands in 20 countries.
About the Role
As a "Researcher" you will be researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate valuable data insights for our clients. You will receive full training, from our in-house Research Training Manager, this will include 121 training, group workshops, and on the job coaching.
Key Accountabilities:
* Researching current construction projects to a detailed level using the telephone, internet, and other communication sources to generate opportunities for our customers.
* Interacting directly with clients through our internal CRM systems to answer queries on construction information.
* Managing your own workload to ensure project information is current, correct and delivered on time to meet department expectations.
* Achieve KPI measures around project volume and quality of data gathered.
* Consulting with other colleagues within the business
* Building relationships with contacts within the construction industry
Requirements
* Desirable, but not essential, a minimum of 2 years' experience in an inbound or outbound calling role, this could be in a contact centre, customer service or similar.
* Effective Communicator
* Active listener
* An excellent telephone manner
* Ability to work towards and achieving KPI's.
* Resilience and strong work ethic
* Dedication and commitment to producing consistently high-quality output.
* Collaborator, with a sound understanding of the role you can play in helping the wider team to succeed.
* Diligence
* Excellent organisational and time management skills.
* Proficiency in MS Office, including Word, PowerPoint, and Excel or similar.
* Experience of using CRM systems
* Accountable
Benefits
* Hybrid working for everyone
* 3pm finish on a Friday
* 25 to 30 days holiday
* Day off for your birthday
* Purchase extra holidays
* Volunteering days
* Pension and Life Assurance
* Great company culture that offers professional development, training and regular social events
Our Foundations and Values:
At Infopro Digital, we are driven by core values such as entrepreneurial spirit, constant customer focus, promoting diversity, striving for significant impact, and a collaborative culture. By joining us, you become part of a dynamic community that embraces these values on a daily basis, shaping the future with passion and commitment.
Diversity is one of our core values. We are convinced that our teams, drawn from all backgrounds and with different backgrounds and experiences, are one of the key drivers of our success. The Group is committed to a policy of equal opportunities and inclusion, from recruitment to career development, and we strive to provide an equitable working environment to promote the well-being of our teams.
Who are we?
Infopro Digital is a B2B group specialising in information and technology. With a presence in 20 countries, the group has 4,000 employees of 79 nationalities. Infopro Digital connects professional communities. Our brands are leaders in the five key economic sectors: construction and public sector, automotive, industry, risk & insurance, and retail. With our solutions, our customers make informed decisions and companies develop their business and sustainable performance. Are you a passionate professional looking for new opportunities? Don't wait any longer and join Infopro Digital's community of professionals
Equal Opportunities
We provide equal opportunities to employees and job applicants and do not discriminate either directly or indirectly, because of any protected characteristic or any other characteristic or activity protected by law. To fully comply with all laws prohibiting discrimination in all phases of employment, we have set up a system of monitoring all job applications, we therefore ask you to complete the equal opportunities questions on this form.
This information will be collected anonymously, in confidence and will not be seen by anyone directly involved in the hiring process, it will be stored separately and used only to provide statistics for monitoring purposes. There is no obligation on you to provide information. All applicants will be treated the same, whether or not they provide this information.
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