Road Logistics Healthcare Operations Manager | United Kingdom | JR2502_0077 Do you have a passion for road logistics? Imagine working for one of the world's leading logistics companies, where your expertise can make a global impact. GOOD REASON TO JOIN As well as our competitive pay rates and superb training opportunities, we also offer a great working environment. You will be respected and valued if you work for us and have genuine opportunities to progress and develop. 26 days holidays plus bank holidays 2 volunteering days per year 3 x Life Assurance Option if you join the KN Route2 pension scheme A tailored personal development and training programme. Trusted and empowered to deliver and be your best. We are happy to talk about flexible working. Please ask about alternative patterns of work at interview. Enhanced Maternity/Paternity Leave Childcare Vouchers Cycle to work scheme Discount on high street stores and local supermarkets (Tesco, Asda, Sainsburys & more) Refer a friend scheme As proud holders of the Gold Covenant, we are a forces-friendly employer who recognise the skills, expertise and value service leavers bring to our organisation ABOUT KUEHNENAGEL With over 80.000 employees at some 1,300 locations in over 100 countries, the KuehneNagel Group is one of the world's leading logistics companies. YOUR ROLE In this role you will have overall responsibility for the Road Logistics Healthchain operation, holding direct accountability for all Healthcare operations. Responsibility for management of your team, costs & budgets and KPIs, compliance, ensuring a first-class customer service is always delivered. Drive forward the Healthchain operation and be a key contributor in developing the Healthchain solutions internally and to other potential customers. You will be a primary stakeholder within the management team in the daily operational activities of the East Midlands Gateway site. You will be the customer's first point of escalation, working with the Road Logistics Operational team to resolve issues in a timely manner, with clear communication on issues raised. YOUR RESPONSIBILITIES Ensuring the smooth-running of all Healthchain operational activities, promoting an efficient and cost-effective operation, Actively review operational procedures, identifying opportunities for improvement and advocate continuous improvement within the team Scheduling of all operational Healthcare services and ensure customer requirements are met in an efficient manner Recognise and resolve day to day operational problems in conjunction with the operations team; act as first point of contact and support for healthcare escalations Ensuring cost & budgetary targets and agreed contractual KPIs are met and always achieved Preparation of accurate and timely daily and monthly management reports with respect to pharmaceutical operations Ensure pharmaceutical monitoring system is fully operational and records are being tracked Lead internal review meetings and client meetings YOUR SKILLS AND EXPERIENCES Significant demonstrable knowledge and experience within a Road Logistics operation IT literate, including Microsoft applications and warehouse software Experience of managing a high performing and customer facing team Experience of managing a P&L Proven commercial acumen and highly customer focused Demonstrable experience of managing a successful customer relationship ADZN1_UKTJ