Directorate: Environment, Highways Contract Type: Full Time Hours: 36 hours a week - Monday to Friday Salary: £33,012 - £34,488 Location:2 Bristol Avenue, Colindale, London, NW9 4EW Closing Date: Midnight 10th May 2026 About the Role Please click here to download the Job description for this role. (Right-click and select "Open in new tab" so you can keep the job description open while completing your application) The Service Support Officer provides specialist business support to the Highways Service with a strong focus on financial administration. The prinipal focus of this position being on supporting the end-to-end Purchase to Pay process, alongside activities in income support and debt, licences, insurance claims, budget monitoring and forecasting, reconciliations, policies, processes, and systems. You will work with the Senior Service Support Officer and support the Business Support team in the promotion of effective and efficient service delivery and support and improve the overall performance of all the administrative, financial, performance and systems activities within the Service, supporting change and addressing any resistance encountered. You will ensure that customer service excellence is at the forefront of all your delivery activities with a drive to maintain positive working relationships with stakeholders, suppliers, and customers. About you Qualifications / Knowledge - Level 4 qualification (or equivalent), or demonstrable equivalent level of knowledge and experience, particularly within a finance or business support environment. - Minimum of 2 years post educational relevant work experience - Good working knowledge of Excel and other Microsoft Office applications, including Outlook, Teams, and SharePoint, with confidence handling financial data. Financial Responsibilities & Competencies - Demonstratable experience supporting the end‑to‑end Purchase‑to‑Pay process, ensuring accuracy, compliance, and timely processing of transactions. - Excellent attention to detail and accuracy, particularly when processing financial data and maintaining records. - Strong problem‑solving skills, with the ability to analyse issues and provide practical solutions across a range of enquiries and complaints. Customer Service & Stakeholder Engagement - Ability to respond effectively to enquiries and complaints from internal colleagues, contractors, clients, residents and other stakeholders, demonstrating professionalism and empathy. What we offer - 31 days annual leave, plus public and bank holidays - Access to the Local Government Pension Scheme, which provides a valuable guaranteed income in your retirement together with security for your dependents - Work-life balance options may include hybrid working, flexitime, job share, home working, part-time - A vast range of lifestyle discounts from major retailers, supermarkets, energy suppliers and more - Broad range of payroll benefits including cycle to work, eye care vouchers, travel and gym membership - Excellent training and development opportunities - Employee well- being training programs including confidential employee assistance How to apply Read the job description and person specification before clicking 'Apply' to commence the online application form. If you would like any further information about the role before applying, please contact Neera Satgunendran Artificial intelligence (AI) can be a useful tool to support your application as a reasonable adjustment, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn, escalated to counter Fraud for further investigation and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use. Barnet Council is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Barnet operates stringent safer recruitment procedures, this may include AI Detection Screening, Biometric ID/Right to Work Checks, Qualification and Registration Checks, Up to 6 years of Employment Data and Insights to Accelerate Screening (Konfir), Up to 5 years of Employment History References, DBS (Disclosure & Barring Service) Checks, Credit Checks and Social Media, Sanctions and Occupational Health Screening. To deliver Barnet Council's commitment to equality of opportunity in the provision of services, all staff are expected to promote equality in the workplace and in the services the Council delivers. As such we value diversity and welcome applications from all backgrounds. Barnet Council embraces all forms of flexible working (including part-time, compressed hours, and hybrid working) and is committed to offering employees a healthy work-life balance. Candidates are encouraged to talk about relevant requirements and preferences at interview. We can't promise to give you exactly what you want, but we do promise not to judge you for asking. Barnet Council is a Disability Confident Committed Employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply All posts with the council are subject to a probationary period of six months, during which time you will be required to demonstrate to the council satisfaction your suitability for the position in which you will be employed.