Summary of Role To provide a comprehensive and professional administration function to the Service Division. To provide excellent customer service to our clients whilst maintain accurate records. You’ll be working in a faced paced but fun environment so this role would suit someone who enjoys being able to juggle priorities and think on their feet. What you will be doing * Updating portal and support back office. * Providing Customer support and responding to queries. * Attendance to customer calls and reviews. * Raise job number for emergency call out and send to call out team. * Creation of bespoke customer reports. * Responsible for Service delivery of PPM compliance in due period. * Responsible for providing accurate Service reactive updates. * Responsible for management of impairment reports. * Requesting/Generating Linked Work Orders (Verisae), as required, for remedial works quotes. * Oversee the uploading remedial works quotes to Customer portals, including Verisae. * Liaising efficiently with Call-Out & Planning Co-ordinator teams. * Daily monitoring of customer portal and jeopardy management. * Compile and update amendments contract specifics, Stores, Visits, asset register & price. * Input and contribution to financial performance. * Actioning all Customer queries and requests in a timely manner, escalating as required. * Ensuring that we attain...