What's involved with this role: JOB TITLE: Admin Officer - Customer Support Administrator REF: Durham 5276196 Pay rate: £12.45 per hour PAYE Contract Type: Temporary, Anticipated 2 to 3 months Working Arrangement: Hybrid working will be available however this is on completion of full training which will be required full time in the office initially The role: On behalf of a local council, we are seeking an Admin Support Officer to work as part of a team in Executive Support to provide effective and responsive support in relation to standard councillor enquiries. This involves using the Council’s customer relationship management database (CRM) to monitor and check progress on standard councillor enquiries and provide timely updates and quality responses on progress of these enquiries into the system. Key Responsibilities: Provide efficient administrative support for member service request digital enquiries. Monitor, track, and update councillor enquiries within agreed timescales. Proactively chase pending responses with service contacts. Record clear and meaningful updates in the CRM for councillors. Use CRM to allocate and manage enquiry notifications daily. Stay informed on legislation and procedures affecting service delivery. Build relationships with service contacts and develop subject knowledge. Support the Corporate Complaints process and escalate unresolved issues. What the client is looking for: Previous experience of dealing with customer complaints - desirable Previous experience of using a customer relationship management database Previous experience of dealing with members of the public Previous experience of liaising with both internal and external customers Previous experience of operating digital systems Previous experience of working in an administrative/financial support environment, ideally within local authority Previous experience of drafting accurate and concise responses How to Apply Quote the Job Title and Reference Number in your application. Submit your CV in Word format. Applications are reviewed on a rolling basis—early submission is recommended. We will also add your details to our mail out lists. Please note you may receive details of roles outside of your immediate vicinity, as many candidates are able to relocate temporarily for work. Please disregard any such emails that are not of interest and let us know if you would rather not receive such mailouts and/or if you wish us to delete your details and prefer to apply direct to our advertised roles. If you do not hear from us within three working days, unfortunately your application has not been shortlisted on this occasion. Thank you for your interest in working with us Please quote the Job Title & Vacancy Reference No. in your application, or we will be unable to match your CV to the role being applied for. AD Please note that clients invariably ask us to strip out contact details from CVs before we submit them for consideration. This is always quicker and easier to do if you send your CV to us in Word format, rather than as a PDF please.