Help Build the Future of Sports Betting at One of the UK's Fastest-Growing Startups
We're hiring a Player Protection Specialist to lead and own our safer gambling processes – ensuring our players always enjoy a secure, responsible, and engaging experience on our social sportsbook.
Who are we?
Founded in summer 2022 and named EGR's Most Innovative Startup. We're a tight-knit, fast-moving, seed-backed team obsessed with changing how people bet on sports – turning it into a social, engaging, and team-based experience. From in-app betting to real-time, we're building the most exciting product in the space.
About the Role
As Player Protection Specialist, you'll take ownership of our safer gambling framework. You'll help design and implement player protection processes, handle customer interactions related to responsible gambling, and ensure that we remain fully compliant with UK Gambling Commission regulations.
This is a hands-on, high-impact role for someone who thrives on responsibility, cares deeply about customer wellbeing, and wants to grow with a fast-paced startup.
Requirements
What You'll Do
• Own and manage safer gambling processes across the business.
• Lead customer interactions related to responsible gambling, including interventions and reviews.
• Ensure compliance with UK Gambling Commission (UKGC) regulations and reporting requirements.
• Work closely with compliance, operations, and customer service teams to maintain player protection standards.
• Train and support colleagues to embed safer gambling practices across the company.
What We're Looking For
Must-Haves
• Experience in safer gambling, compliance, or a related role within betting/gaming.
• Strong knowledge of UK Gambling Commission regulations and responsible gambling principles.
• Excellent communication skills and ability to manage sensitive customer conversations.
Bonus Points For
• Experience in a fast-paced startup or consumer tech environment.
• Knowledge of safer gambling tools, technology, and reporting systems.
• Familiarity with customer support systems such as Zendesk, Slack, or Jira.
Benefits
Why Join Us?
Salary & Benefits
• Competitive salary.
• A rare opportunity to join one of the UK's most exciting sports betting startups in the early stages.
• Career progression into Compliance Lead, Head of Safer Gambling, or Operations Specialist roles.
Working Setup
You'll be part of our Leeds based team, with 2–3 days a week in the office working with our Compliance Team there and the rest remote. There will be shift work for this role with occasional weekend work required, any days worked on the weekend will result in a day off in the week.
Interview Process
• Intro Screening – 15 min intro call with our Compliance Manager.
• Second Interview – Call with our Operations & Compliance Teams.
• Final Interview – Call with CEO.