Location: Hybrid – 1–2 days at our Support Centre in Coleshill, Birmingham.
Position Overview
As a Payroll & Benefits Administrator, you will ensure our colleagues are paid accurately and in line with current legislation and help administer our colleagues’ benefits. You will also be responsible for onboarding new starters, off‑boarding leavers, processing changes of details, monitoring our time & attendance system, monitoring eligibility for various allowances, and ensuring compliance with National Minimum Wage (NMW). Your role is crucial in maintaining the smooth operation of our payroll system and supporting the financial wellbeing of our colleagues. You will also manage our fleet of company cars and assist with vehicle maintenance.
Responsibilities
* Ensure colleagues are paid accurately and in line with current legislation.
* Onboard new starters and off‑board leavers.
* Process changes of details such as job changes, salaries, hours or location.
* Monitor eligibility and receipt of responsibility, first aid, FLT and training allowances.
* Apply changes such as P45s, P6 & P9 tax codes or bank details.
* Ensure compliance with National Minimum Wage.
* Gather and check time & attendance data; apply appropriate shift allowances.
* Input and track all absences, including holiday entitlements and accruals.
* Check family leave eligibility, produce payment schedules or relevant SMP1/SAP1/SPP1.
* Process all sickness absences, including fit notes, SSP1s, RTWs and phased returns.
* Process AOE’s, DEA’s and priority orders.
* Support claims for Jury Service & Carer’s Allowance.
* Handle references such as tenancy/mortgage and Jury Service.
* Support Finance with the payment or collection of expenses, bonuses, credit cards & private mileage.
* Process ad‑hoc payments outside of the usual payroll.
* Complete ONS, ASHE & CRO returns.
* Produce weekly finance reports to support accurate budgeting.
* Administer the company fleet, including processing PCNs, monitoring driver checks, booking hire cars and submitting P46Cs.
* Administer company benefits such as Cycle2Work, Babies with Love and Length of Service Awards.
* Maintain employee benefits databases, such as health assurance, life assurance, PMI and SAYE.
* Support the maintenance of our financial wellbeing partners, Stream & Paystream.
* Pensions administration, deferring new joiners, auto‑enrolling colleagues, processing opt‑outs and contribution change requests.
* Respond to payroll queries received via phone and email in a timely and supportive manner.
* Assist the Payroll & Benefits Manager with any other ongoing projects.
Qualifications
* Experience of working in and supporting a busy, high transaction function.
* High level numeracy and communication skills.
* Excellent attention to detail.
* Strong Microsoft Office and overall computer skills.
* Storyteller – Ability to engage with colleagues, making technical payroll matters simple to understand.
Benefits
* 25% colleague discount.
* MyWorks – Access exclusive online discounts across hundreds of retailers, holidays, utilities deals, tech and more.
* Family‑friendly leave – enhanced maternity, paternity and adoption pay.
* Holiday – 33 days including bank holidays.
* Holiday purchase – purchase an additional 5 days.
* Can‑Do Academy – Grow your skills and career with instant access to further training and development.
* Stream – Claim early access to 50% of your wages as you earn them.
* Share Scheme – Own a piece of The Works.
* 24/7 support for you and your family – Employee Assistance Programme.
* Healthcare cash plan – To support your everyday healthcare costs.
* Long service awards, pension, life assurance, cycle to work and optional charity giving.
Diversity & Inclusion
At The Works, we are proud to have an inclusive culture where everyone truly feels able to be themselves. Our roles are open to all, including under‑represented groups such as ethnic minorities, people with disabilities, carers & LGBTQ+ community members. We welcome discussions around working hours and flexible working. We also support reasonable adjustments for interviews and the application process.
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