Overview
The University of Bath is seeking a Head of Residential Operations to lead the delivery of residential services across the University’s accommodation portfolio. This role combines operational management with long-term planning, ensuring services run efficiently, safely, and to standard.
Responsibilities
* Managing multi-site residential operations and teams.
* Overseeing budgets, contracts, and supplier performance.
* Using data and performance metrics to improve services.
* Ensuring compliance with health, safety, and quality standards.
* Working with internal and external stakeholders to maintain service delivery.
This role plays a key part in providing a safe and well-managed residential environment that supports student wellbeing and academic success.
About You / Qualifications
* Experience in residential, hospitality, or facilities management with the ability to lead teams and manage complex operations.
* Experience managing multi-site operations and budgets.
* Ability to use data to monitor performance and make decisions.
* Skills in managing teams and supporting managers.
* Experience working with stakeholders to deliver operational goals.
* A professional approach to creating an inclusive and respectful environment.
You will be practical, organized, and capable of balancing operational delivery with planning and oversight.
Benefits
* Generous employer contributory pension schemes
* Generous annual leave allowance with additional discretionary days
* Personal and professional development opportunities including Apprenticeships and LinkedIn Learning
* Free entry to local cultural venues and other discounts
* Relocation allowance and visa reimbursement options
Additional Information
Role type: full-time, permanent (36.5 hours per week).
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