Customer Engagement Team Leader Location: Antrim (Hybrid Working) Salary: £35,000 – £37,000 per annum Hours: Monday to Friday, 9.00am – 5.30pm Nominate Recruitment is delighted to be partnering with a forward-thinking client based in Antrim to recruit a Customer Engagement Team Leader. This is an exciting opportunity for an experienced people manager with a passion for customer experience to lead, develop and inspire a high-performing customer engagement team. The Role As Customer Engagement Team Leader, you will oversee a team of Customer Engagement Representatives, ensuring outstanding service and meaningful engagement across all customer touchpoints. You will manage day-to-day operations, coach and mentor your team, and implement strategies that enhance customer satisfaction, loyalty and long-term retention. Working closely with key business units, you will play a pivotal role in driving continuous improvements in customer experience while supporting overall commercial performance. Key Responsibilities * Lead, mentor and motivate a team of Customer Engagement Representatives to achieve performance targets and deliver exceptional customer experiences * Monitor, evaluate and report on team performance, providing regular feedback and conducting performance reviews * Develop and implement customer engagement strategies to improve customer satisfaction and retention * Initiate regular custo...