Are you an IT technical support professional who enjoys working in a fast-paced, growing environment? We are seeking motivated IT Technical Support to join our Service Desk team. This is a fantastic opportunity for someone who is looking to be a key factor in future successes within the IT team and wider business.
As part of our IT Service Desk team, you’ll be the first point of contact for all IT-related inquiries, helping us deliver seamless support across the organisation.
Main Duties and Responsibilities:
* CRM & Dynamics Support:
* Manage and maintain our Microsoft Dynamics environment, including CRM and Field Service. Ensure smooth operation, troubleshoot issues, and implement system updates as necessary.
* Technical Troubleshooting:
* Provide expert support for software and hardware issues, with a strong emphasis on remote troubleshooting techniques. Use diagnostic tools and critical thinking to resolve complex IT problems.
* Service Desk Management:
* Be the first point of contact for internal users. Manage and prioritize incoming, via ITSM, phone and email, requests and incidents, ensuring timely and accurate resolutions that align with Service Level Agreements (SLAs).
* Incident & Problem Management:
* Collaborate with the IT support team to address major incidents.
* Systems Monitoring & Maintenance:
* Carry out daily system checks, ensuring backups are performed regularly and system performance is optimized.
* Collaboration and Communication:
* Work closely with business stakeholders to understand their needs and provide actionable insights. Ensure effective communication of technical solutions and status updates to end-users.
Essential Skills & Experience:
* Microsoft Dynamics Suite Expertise:
* Experience with Microsoft Dynamics 365 CRM, Field Service.
* IT Support & Service Management:
* Solid understanding of IT support tools (e.g., ITSM platforms) and frameworks such as ITIL.
* Remote Troubleshooting:
* Proficiency in remote diagnostics and support tools, enabling you to troubleshoot hardware and software issues efficiently.
* Service Desk Operations:
* Comfortable with high-volume ticket management, providing timely responses, updates, and resolutions to internal users.
* Collaboration & Teamwork:
* Strong communication skills with the ability to work effectively within a team environment to resolve complex issues.
* System Administration Tools:
* Familiarity with system management tools such as SCCM, Intune, and Microsoft 365 administration.
Desirable Skills & Experience:
* Certification:
* ITIL foundation certifications are a plus.
* Advanced Technical Skills:
* Experience with client-server troubleshooting and maintenance.
* SQL Knowledge:
* Basic understanding of SQL queries to support database-related issues within Dynamics environments.
What We Offer:
* Opportunity to work with a rapidly growing, award-winning company in a dynamic industry.
* A supportive, collaborative team culture that encourages innovation and professional growth.
* Free on-site parking
* Discounts on gym memberships, shopping, and leisure activities
* Company pension scheme
* Dental Plan
* Life assurance, sick pay, and family-friendly benefits
* Eye test vouchers and mental health support services
* 33 days of holiday (including bank holidays)
About Us:
Dental Directory is a leading provider of specialist products and services for the dental and beauty markets across the UK and the Republic of Ireland. As a growing company, we are committed to providing exceptional support and innovative solutions to our clients. Our IT team is central to driving this success, and we’re looking for passionate, tech-savvy people to join us in shaping the future of healthcare solutions.