I am currently working with a rapidly growing SaaS company that is making a real impact in its sector. They’re looking to bring on board a talented Customer Success Manager who is passionate about customer onboarding, long-term client success, and driving product adoption.
This is an excellent opportunity for someone who thrives in a fast-paced environment, loves building relationships, and wants to work for a company where their input genuinely makes a difference.
What is in it for you:
* Salary up to £35,000 with performance-based bonuses
* 33 days annual leave
* A supportive, close-knit team environment
* The chance to work for a company where your contribution will have real impact
The role:
You’ll take ownership of the customer onboarding process, ensuring new clients are set up for success and quickly see the value of the platform. Beyond onboarding, you’ll be a trusted partner for your accounts, focusing on engagement, retention, and growth opportunities.
Key responsibilities:
* Manage the end-to-end onboarding process, ensuring a smooth and timely go-live for new customers.
* Develop bespoke onboarding plans tailored to each client’s goals and business needs.
* Deliver training sessions and provide hands-on support to ensure clients are confident using the platform.
* Build and maintain strong relationships with key accounts, acting as their main point of contact.
* Collaborate with internal teams including Sales, Product, and Support to drive customer success.
* Monitor customer usage data to proactively address any risks or gaps in engagement.
To be considered, you will have:
* Proven experience in Customer Success, Account Management or Onboarding within a B2B SaaS environment.
* Strong relationship-building and communication skills.
* Confident delivering product training and driving customer engagement.
* Experience working with platforms such as HubSpot, Zendesk, and Slack (or similar).
* A proactive and solutions-driven mindset.
* Comfortable using data and insights to guide customer strategies.
* Someone who thrives in a dynamic, fast-growing company.
If you’re a Customer Success professional looking to take the next step with an exciting SaaS company, I’d love to hear from you. Please apply with your most up-to-date CV for consideration.
Bright Purple is an equal opportunities employer: we are proud to work with clients who share our values of diversity and inclusion in our industry.
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Created on 24/06/2025 by JR United Kingdom
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