What you’ll be doing
In the first 30 days, you will:
1. Establish a solid understanding of the company, the MD Commercial & Marketing’s priorities, and begin building key relationships
2. Onboarding and Training: Learn about EE’s specific operational procedures, products, services, and the broader telecommunications industry
3. Understand the MD’s Style and Preferences: Get acquainted with the MD’s work style, preferences, communication style, and priorities
4. Meeting Key Stakeholders: Schedule and coordinate meetings with key company executives and stakeholders to facilitate introductions and understand their expectations and ongoing projects. Establish relationships with the PAs supporting senior leaders across the Consumer Leadership team
5. Managing Calendars: Start managing the MD’s calendar, ensuring an efficient schedule that aligns with their priorities
6. Set Up Communication Channels: Establish and streamline communication channels between the MD and other departments
In the first 60 days, you will:
7. Enhance efficiency in processes and deepen understanding of the MD’s strategic objectives
8. Feedback Loop: Implement a feedback system to regularly discuss the effectiveness of current strategies with the MD and adjust as necessary
9. Stakeholder Management: Share important information with the full Consumer Leadership team through appropriate communication channels
10. Project Oversight: Take more active roles in managing specific projects or initiatives the MD is focusing on, possibly starting to handle some minor projects independently, in conjunction with the senior business manager for consume
11. Event Planning: Begin planning and coordinating for any upcoming internal or external events involving the MD. Coordinate content and activities, leveraging stakeholder relationships and providing detailed analysis, working in conjunction with the internal comms team
12. Report Handling: Start preparing and presenting regular reports on key matters that the MD needs to be updated on, including summaries of internal meetings and stakeholder updates, in conjunction with the senior business manager for consumer
13. Networking: Facilitate opportunities for the MD to network with industry peers, possibly arranging attendance at key industry events
14. Administrative Tasks: Ensure the smooth execution of administrative duties, including meeting coordination, travel arrangements, and expense management
In the first 90 days, you will:
15. Be fully aligned with the MD’s strategic vision, acting as a trusted advisor, and taking on more complex tasks
16. Strategic Meetings: Organise and participate in strategy meetings, providing insights from the interactions with other executives and external stakeholders. Develop and maintain internal and external relationships to enhance efficiencies
17. Process Improvements: Identify and implement improvements in administrative processes and MD-office communications
18. Long-term Scheduling: Manage the long-term planning of the MD’s commitments to optimize their time for strategic initiatives
19. Crisis Management: Begin to handle minor crises or urgent issues independently, ensuring they are addressed efficiently without escalating everything to the MD
20. Performance Review: Conduct a self-assessment and review with the MD to discuss accomplishments, challenges, and areas for further development
On an ongoing basis, you will:
21. Continue to support your MD in driving the efficiency and effectiveness of their leadership team
22. Support with the ongoing engagement of the MDs wider business unit
23. Ensure the effective delivery of administrative duties, including but not limited to email screening and management, meeting coordination, travel, and expenses, and support the onboarding of senior leaders
24. Deliver as a subject matter expert on administrative systems, activities, and processes
25. Implement ways to improve working processes within the area of business support
26. Manage the preparation and delivery of various communication tasks, ensuring information is cascaded to internal teams and externally as required. Maintain and contribute to project filing and documentation
27. Line manager responsibilities for PAs across the unit
What we’re looking for
28. You’ll have proven experience managing executive-level diaries in fast-paced environments, confidently prioritising time around strategic deliverables. You’ll be comfortable acting as a gatekeeper, challenging conflicting requests, and making real-time scheduling decisions that reflect business priorities
29. You’ll have experience collaborating across senior leadership, functional teams, and external stakeholders to align priorities, resolve blockers, and drive outcomes. You’re confident coordinating multiple viewpoints and ensuring delivery stays on track — even when agendas don’t naturally align
30. You’re highly organised with strong command of diary, inbox, and travel management for senior leaders. You’re confident using tools like Outlook and Teams to coordinate meetings, manage communications, and ensure the day runs smoothly — while also handling business travel and expense processes with minimal direction
31. Self-starter & proactive: Demonstrated ability to anticipate needs, plan ahead to ensure the best outcomes, pre-empt required activity, rather than being reactive. Takes accountability for owning and delivering outcomes. Able to work autonomously with ability to cut through complexity with confidence to deliver against project / operational need
32. Stakeholder management: ability to manage relationships with a range of senior internal and external stakeholders, including ExCo level, providing timely communication and always acting with the upmost integrity
33. Project management/delivery: experienced across full project lifecycle and experience of delivering projects from start to successful deployment
34. Communication: effective communication skills: strong communication skills to effectively convey information, ensuring clarity and understanding across all levels of the organization
What’s in it for you
35. 10% on target bonus
36. Competitive salary
37. BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
38. From January 2025, equal family leave: receive 18 weeks at full pay, 8 weeks at half pay and 26 weeks at the statutory rate. It’s for all parents, no matter how your family is made up
39. Enhanced women’s health support: including help with menopause symptoms, cancer screenings, period care and more
40. 25 days annual leave (not including bank holidays), increasing with service
41. 24/7 private virtual GP appointments for UK colleagues
42. 2 weeks carer’s leave
43. World-class training and development opportunities
44. Option to join BT Shares Saving schemes
Ready to join us?
Apply today and be part of a team that’s shaping the UK’s digital future.