Our Shift Leader rate of pay starts from £14.76 an hour. Additional payments may also apply depending on location.
We offer a minimum of 16 guaranteed hours per week, with the option to work as few as 12 hours. Availability windows are flexible; we schedule your contracted hours within the times you are available and provide at least 3 weeks’ notice of shift schedules.
Customers are at the heart of everything we do. This is a role for active doers who thrive in a fast‑paced retail environment and enjoy variety.
Responsibilities
* Work in a fast‑paced retail environment, with bags of variety.
* Take ownership of running duty shifts, coordinating the team to deliver a clean, well‑stocked store that exceeds customer expectations.
* Be there for customers, listening to them and ensuring they leave with what they came for.
* Look for ways to improve service, including coaching colleagues and giving feedback to the team.
* Guide and support colleagues in‑store, ensuring the workplace remains safe and enjoyable.
* Maintain a great understanding of store performance and assist managers to deliver actions that improve operations.
* Lead from the front and set an example for colleagues in everything you do.
* Coordinating the store team to deliver an easy, fuss‑free shopping experience for customers.
* Supporting colleagues, ensuring they deliver daily priorities and take regular breaks.
* Opening and closing the store, completing duty cover, ensuring all decisions made are safe for everyone.
* Being the go‑to person for colleagues in the absence of a manager for day‑to‑day queries.
* Supporting managers to coordinate seasonal, community and charity events.
* Contributing to a great team atmosphere, inclusive of everyone.
* Providing great customer service by listening to customers and putting them first.
* Keeping the team well‑informed and up to speed on communications, changes or updates.
* Staying knowledgeable about store performance and looking for ways to improve and simplify operations.
* Coordinating store improvements and removing any obstacles to great service.
* Following health and safety routines and procedures, ensuring colleagues do the same.
* Recognising and celebrating colleagues who provide great service.
Qualifications
* To be a great role model, always giving thoughtful customer service that meets every customer's needs.
* To build strong, long‑lasting relationships with colleagues, creating a positive inclusive team atmosphere.
* To be a clear communicator, comfortable using a variety of methods to keep the team well‑informed.
* To be comfortable taking the lead and overseeing the store in the absence of a manager.
* To be a good decision maker, flexible in thinking, and comfortable handling change for customers and colleagues.
* To be motivating, inspiring the team to deliver beyond expectations.
* To be curious, always looking for ideas and opportunities to serve customers, communities and the planet better.
Benefits
* Bags of variety – no two days are the same, with flexible hours and shift patterns.
* Career development – ongoing learning, award‑winning training, and opportunities to progress.
* Inclusive workplace – everyone’s welcome, celebrating individuality.
* Voice matters – your ideas and opinions are always listened to.
* Well‑being first – support available whenever you need it.
* Good company – truly great colleagues across the business.
* Holiday starting at 20 days plus a personal day rising to 22 days after 12 months (plus bank holidays).
* Flexible working from day one.
* Shopper discounts – 10% off and 15% on payday weekends, saving up to £2,000 a year.
* Free wellbeing services with a range of resources.
* Life cover of five times pay and award‑winning pension with matching contributions up to 7.5%.
* Benefits such as discounts, shares and cycle‑to‑work schemes.
* Uniform provided; policies to support all life moments.
* Access to colleague networks, supporting diverse backgrounds.
Please note that you need to be 18 or over to apply for this role.
About Us
Our vision at Tesco is to become every customer’s favourite way to shop, whether they are at home or on the move. Our core purpose is "Serving our customers, communities and planet a little better every day." Serving means more than a transactional relationship; it means acting as a responsible, sustainable business for all stakeholders, for the communities we are part of and for the planet.
Diversity, equity and inclusion (DEI) at Tesco means that whoever you are and whatever your background, we always want you to feel represented and to be yourself at work. We are a place where everyone is welcome.
We are proud to have been accredited Disability Confident Leader and are committed to providing a fully inclusive and accessible recruitment process. For further information on the accessibility support we can offer, please click here.
We only recruit individuals who have passed the school leaver’s age. To find out the school leavers age for your country please click here. We can only accept candidates over the age of 18 if the role requires working before 6:15 am or after 9:45 pm or involves working in areas such as the warehouse, beers, wines and spirits, counters, bakery or driving roles. On occasions of high application volume, some roles may close earlier than the advertised end date to manage all applicants appropriately. We will only offer individual feedback to candidates who attend an interview. For more information about us please visit www.tescoplc.com.
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