Senior CRM Manager
Hackney (Hybrid, 3 days office)
£65k + EMI Options
We’re working with a specialist retention agency that partners with some of the most exciting D2C ecommerce brands. They’re looking for a Senior CRM Manager (with a roadmap to Head of CRM) to lead their growing CRM team.
What you’ll be doing:
* Lead & develop a team of 3 CRM specialists
* Own CRM strategy & execution across 20+ client accounts
* Be the go-to Klaviyo expert, optimising lifecycle campaigns & retention journeys
* Oversee all CRM briefs, testing, and performance measurement
* Work closely with Account Managers, Designers, and Copywriters to deliver best-in-class campaigns
What we’re looking for:
* Deep CRM knowledge, especially Klaviyo (Shopify experience a big plus)
* Solid ecommerce/D2C background – ideally agency side or a fast-paced brand
* Previous team leadership experience
* Strong time management across multiple accounts and stakeholders
Why join?
* Salary up to £65,000 + EMI share options
* Brand new Hackney office (3 days a week in office)
* People-first, growth-focused culture with plenty of socials
* Clear career path to Head of CRM
If this sounds like you, apply here or drop me an email on louiscollins@harnham.com