Overview
This is a field-based role and you will need to be a self-starter with experience of managing your own workload. Although you will be mostly working independently, you will be supported by regular contact with the Service Office, Service Managers and our Technical Services Department which has direct access to Getinge manufacturing sites and a wealth of technical know-how and expertise. The successful candidate will have a background and relevant qualifications in Biotechnology or Mechanical, Electronic, Chemical or Biomedical Engineering. Comprehensive training on Getinge's equipment will be provided by our dedicated in-house training team. Through our Career Progression Pathway, all Engineers have their development assessed bi-annually against our bespoke Engineers' competency-based banding structure; the more you learn and develop, the more you will be rewarded.
Day To Day Responsibilities
* Dealing with customers, demonstrating first class interpersonal skills in a courteous and professional manner at all times
* Carrying out routine testing of equipment to the relevant standards and undertaking mechanical servicing of equipment
* Problem solving, combining initiative with a practical and logical approach to all aspects of the job
* Electrical / mechanical fault finding of equipment
* Promoting the Applikon products, service and image
* Calibration of equipment, where necessary, reporting all faulty equipment or equipment out of calibration to the Line Manager
* Maintaining and monitoring adequate stock levels of spare parts in order to be able to respond to call-outs in a timely manner
* Producing quality service documentation for submission to the customer
* Maintaining regular communication with the internal Service Department, Technical Department and Service Managers
* Following the correct returns and non-conformance report procedures at all times
* Organising and prioritising a continuously changing workload, ensuring that all customers' calls and enquiries are responded to quickly and effectively
* Producing accurate and timely written/electronic reports, as and when required/requested
* Providing Validation reports in specified time frames
* Assisting team members as and when required/requested
* Providing sales leads to relevant Service/Sales Managers
* Observing and complying with Quality System duties and responsibilities at all times
* Observing and complying with company and on-site Health & Safety requirements at all times
Who You Are / What You Need
* Minimum City & Guilds Level 3 or an equivalent qualification in electrical and/or mechanical engineering
* Experience as Field Service Engineer desirable, ideally within the bioreactor industry
* Good knowledge of computer hardware and software
* Good knowledge of Mechanics, Electrics, Electronics and Hydraulics is desirable
* Knowledge/experience: Previous knowledge and experience of service/testing of bioreactors devices to the appropriate standards (desired); previous experience in a maintenance/service engineer environment preferably within the bioreactor industry
* Personal qualities: Self-motivated
* Willingness to travel up to 50% overnight stays (within UK, with occasional EU travel for customer related or training purposes)
* Good contact skills and representative customer-oriented attitude
What We Offer
We offer a competitive compensation and benefits package to ensure we support your well-being and goals. We understand that a healthy work-life balance is important, so we offer a flexible approach to working patterns as well as a range of enhanced family-friendly policies. Along with a competitive salary and clear progression scheme, we offer private healthcare, travel and subsistence allowance, engineers' bonus scheme, shopping discounts through Perkbox, and an Employee Assistance Programme. We have achieved the Better Health at Work Scheme Gold Award, through providing a range of resources, meetings, activities and training to employees to support their physical and mental health and wellbeing. To help meet our goals of becoming CO2 neutral by 2025, we travel only if we must. In this role, you will be required to travel up to 80%. As part of our commitment to sustainability, we provide our field service engineers with an electric company vehicle and home charging point.
About us
With a firm belief that every person and community should have access to the best possible care, Getinge provides hospitals and life science institutions with products and solutions aiming to improve clinical results and optimize workflows. The offering includes products and solutions for intensive care, cardiovascular procedures, operating rooms, sterile reprocessing and life science. Getinge employs over 12,000 people worldwide and the products are sold in more than 135 countries. Reasonable accommodations are available upon request for candidates taking part in all aspects of the selection process.
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